Unable to Send

  • Resolved Tony

    (@storks)


    6 months, 1 week ago

    Versions:
    WordPress: 6.9
    WordPress MS: No
    PHP: 8.3.27
    WP Mail SMTP: 4.7.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to server SMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out
    Host: secure.emailsrvr.com
    Port: 465
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(false)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 3.0.7 1 Nov 2022

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to server SMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out

    SMTP Debug:
    2025-12-03 19:48:07 Connection: opening to ssl://secure.emailsrvr.com:465, timeout=30, options=array()
    2025-12-03 19:48:37 Connection failed. Error #2: stream_socket_client(): Unable to connect to ssl://secure.emailsrvr.com:465 (Connection timed out) [/home/webadv/public_html/cdstore.com/wp-includes/PHPMailer/SMTP.php line 422]
    2025-12-03 19:48:37 SMTP ERROR: Failed to connect to server: Connection timed out (110)
    SMTP Error: Could not connect to SMTP host. Failed to connect to server

    NOTE: I have Deactivated WP SMTP Plugin so you will not see the error that is produced when it is engauged. “There was an error trying to send your message. Please try again later”

    Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    6 months, 1 week ago

    Hello @storks ,

    Thanks for reaching out and I am so sorry to hear about the trouble.

    From the error details, it seems either your SMTP credentials are wrong and/or your hosting company is blocking access to external connections.

    When you are using the Other SMTP connection, your SMTP provider should provide the following details to connect to their SMTP server:

    • SMTP Host: The outgoing server listed in your email provider’s SMTP settings.
    • Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none).
    • SMTP Port: The port your provider uses for SMTP connections.
    • Authentication: Turns authentication on or off. Most providers require it to be on.
    • SMTP Username: Your email address.
    • SMTP Password: You may need to generate an app password for your account depending on the host.

    Make sure you add your settings properly. You can test them in an isolated environment here. Please also check with your hosting company if your site has the SMTP ports given to you by your SMTP provider open.

    In case it helps to share, the “Other SMTP” mailer does not use a dedicated API, which can lead to potential errors based on your website hosting settings. In cases where ongoing issues arise while using the “Other SMTP” mailer, we generally recommend switching to a transactional mailer option.

    Transactional email service providers such as our #1 recommended mailer, SendLayer, are perfect for sending emails from your WordPress site. If it’s contact form notifications or e-commerce emails, they will deliver them quickly and reliably. 

    Brevo (formerly Sendinblue), SMTP.com, SendGrid, Mailgun, etc., are also transactional email service providers if you’d like to consider your options.

    Transactional mailers also allow you to send emails with a custom ‘From Email’ specific to your domain (examples: [email protected], [email protected]).

    I hope this helps. Thanks 🙂

Viewing 1 replies (of 1 total)

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