Unable to Setup – Errors on Setup

  • Resolved haidermaa

    (@haidermaa)


    3 months, 1 week ago

    Hello,

    I am currently experiencing difficulties while setting up the Google for WooCommerce plugin on my website.

    I am trying to connect both my Google Merchant Center and Google Ads accounts through the plugin. However, when attempting to connect my existing Google Ads account, I receive the following error:

    “Error linking account: Unable to accept link for the customer account.”

    This is a screenshot of the error –> https://ibb.co/LDTSvJS2

    I am not sure what this error means or what is causing it.

    Additional details:

    • The Google Ads account already exists.
    • I am logged in with the correct Google account.
    • Merchant Center appears connected.
    • The issue occurs specifically when trying to link Google Ads.
    • I have been facing this issue for some time and have been unable to complete the plugin setup.

    Could you please advise:

    1. What does this error indicate?
    2. What steps should I take to resolve this and successfully connect the plugin?

    I would appreciate your assistance, as this is currently blocking my conversion tracking and campaign setup.

    Thank you in advance for your support.

    Best regards,
    Hayder

    • This topic was modified 3 months, 1 week ago by haidermaa. Reason: Adding Screenshot URL for error

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter haidermaa

    (@haidermaa)

    3 months, 1 week ago

    This is a screenshot of the error –> https://ibb.co/LDTSvJS2

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    3 months, 1 week ago

    Hi @haidermaa,

    Thank you for the detailed explanation, I can see how this is blocking your setup, especially since everything else appears connected and the issue only occurs when linking Google Ads. Let’s work through this together.

    The error message, “Unable to accept link for the customer account”, usually indicates that Google Ads is not allowing the linking request from Merchant Center. This is often related to account permissions or a pending or restricted link request on the Google side.

    Kindly check the following:

    1. Google Ads permissions
      Ensure that you are logged in as an Administrator in the Google Ads account. Standard or billing-only access will not be sufficient to accept linking requests.
    2. Merchant Center linking status
      In your Google Merchant Center account, go to Settings → Linked accounts → Google Ads and confirm whether there is a pending link request. If there is, try removing it and initiating the connection again from the WooCommerce setup screen.
    3. Google Ads account status
      Confirm that the Google Ads account is fully active and not under suspension or limited status. Accounts with policy restrictions may block linking.
    4. MCC account setup
      If the Google Ads account is managed under a Manager account, ensure you are attempting to link the correct child account ID and that the Manager account does not have restrictions preventing direct linking.

    You may also find this guide helpful while reviewing your setup: https://woocommerce.com/document/google-for-woocommerce/

    If the issue persists after these checks, please share:

    • A screenshot of the exact error message, via https://snipboard.io
    • Your WooCommerce → Status → System Status Report, shared via https://pastebin.com, https://quickforget.com, or https://gist.github.com

    This will allow us to take a closer look at your configuration and narrow things down further. Looking forward to your update so we can get this fully connected for you.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    3 months ago

    Since there’s been no recent activity on this thread, I’m marking it as resolved. Don’t hesitate to start a new thread if you need help in the future.

Viewing 3 replies - 1 through 3 (of 3 total)

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