Unable to store data

  • Resolved adcadesigns

    (@adcadesigns)


    1 year, 2 months ago

    Hello, i have already checked the support for this but was not able to find a solution. can you please help why its not storing the data? thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @adcadesigns,

    Thanks for the topic.

    We have checked and noticed that you are using an older version of the plugin.
    Please update to the latest version of the plugin, that is 8․8․1, as we checked this case and there is no such a problem in the latest version.
    Please update to the latest version and check the case again that way.

    Here is the Update Guide:
    https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins

    You can make a DB backup before installing the zip file for your safety (you can use UpdraftPlus).

    Additionally, as you are using the Pro version of the plugin, please contact us via this form for premium support.
    Our customer care specialists will check your case and will guide you accordingly as soon as possible.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @adcadesigns,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    Unfortunately, we haven’t heard from you via contact form as well.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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