Hi,
I have a similar issue!
I am having problems with the backend functionality of my website http://www.yourspeakingcareer.com – many buttons aren’t working – for example, I can’t click ‘Text’ in a new post – it’s stuck on ‘Visual’. Nothing happens when I click ‘Add Media’ either. Is this the same for you eeklund?
I am running Narcos on WordPress 4.8.2. The website was built last year using TeslaFramework and WPBakery.
Is this a known issue/does anyone have any recommendations on how to proceed? I have tried switching themes/ de-activating plugins and it hasn’t made any difference.
Thank you,
Stef
@eeklund: I recommend asking at https://ww.wp.xz.cn/plugins/fusion/ so the plugin’s developers and support community can help you with this.
@stefcs: As you use a commercial theme/plugin and need support, please use their official support channel. We feel they are best equipped to support their products.
https://vc.wpbakery.com/features/support/
Commercial products are not supported in these forums. You are their customer; I am sure they will have no problem supporting you there.
Hi @sterndata – I’ve worked through the problem with WPBakery and they are adamant it’s not their plugin breaking things – I have the same issues when WPBakery is deactivated. My web developer says it isn’t a theme issue as the problem persists when I swap to using Twenty Fifteen. Any thoughts? Thanks so much,
Stef
In the future, @stefcs, please do not hijack other users’ topics. Your problem is NOT THE SAME as the OP’s.
This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
I contacted ThemeFusion Support and resolved my issue. I can now edit pages.
Great! Apologies for ‘hijacking the thread’. Genuinely thought it was part of the same problem and therefore may have a shared solution. Glad your problem is sorted. I had to revert to a previous version of WordPress.
