Unauthorised automatic charge

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    11 months ago

    Hello @lopesctba 👋

    Will you please reach out to our support team directly, we are not able to address billing issues on paid accounts through the ww.wp.xz.cn support forums.

    You can submit an email ticket here: https://app.optinmonster.com/account/support/

    For future reference, we do provide settings within your account to control auto-upgrade preferences following our guide here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/

    Thank you!

    manuelbe

    (@manuelbe)

    10 months, 2 weeks ago

    Unauthorised automatic charge

    • Hi, the exact same thing happened to me. I was charged almost $230 without my consent, despite using a limited/free plan. I never authorized any upgrade or payment, and there was no warning, invoice, or notification before the charge. This feels like a hidden or forced auto-renewal with no clear cancellation method.
    • I respectfully request a full refund and the cancellation of any subscription or auto-renewal attached to my account. Please confirm this has been done as soon as possible.
    • Thank you for your prompt attention.
    Plugin Support Erica Franz

    (@ericakfranz)

    10 months, 2 weeks ago

    Hi @manuelbe 👋

    I’ve replied directly to your main thread, if you can keep replies there, it will help maintain a clear line of communication for all involved parties. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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