Unauthorized automatic charge

  • Resolved manuelbe

    (@manuelbe)


    11 months, 1 week ago

    Hello,

    I was charged nearly $230 for an automatic upgrade that I never authorized. I have only used the limited/free version of your service, and at no point did I accept any paid plan or recurring billing.

    There was no prior notice, no confirmation email, no visible option to opt out, and I consider this charge to be unauthorized and unacceptable. This feels like a predatory billing practice, and it needs to be addressed immediately.

    I demand a full refund and the immediate cancellation of any subscription or auto-renewal tied to my account. If this is not resolved promptly, I will escalate the issue through my bank and report this to consumer protection agencies.

    I expect a response and resolution without delay.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    11 months, 1 week ago

    Hi @manuelbe 👋

    My sincere apologies for any frustration the auto-upgrade of your account caused. We do provide full control over account upgrade preferences as outlined in our guide here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/

    We would love to remedy the situation, if you would reach out to our team directly we can assist you with a refund of the auto-upgrade: https://app.optinmonster.com/account/support/

    Thank you!

    Thread Starter manuelbe

    (@manuelbe)

    11 months, 1 week ago

    Hi Erica,

    I appreciate your response, but the link you’ve shared (https://app.optinmonster.com/account/support/) just redirects me back to the WordPress forums. It does not lead to any actual support contact form or let me open a real ticket.

    I’ve been trying to resolve this serious billing issue, but I’m going in circles. At this point, I need a direct contact method that actually connects me with someone from your billing team — not automated links or documentation.

    Please send me a working link to a support form or provide an email address where I can properly submit my refund request.
    Otherwise, I’ll be forced to escalate this with my bank as a fraudulent charge.

    Looking forward to your immediate and serious attention to this.

    — Manuel

    Plugin Support Erica Franz

    (@ericakfranz)

    11 months, 1 week ago

    Hi @manuelbe 👋

    Thank you for the quick feedback, it sounds like you may have two OptinMonster accounts (one that upgraded, and one free that you are currently logged into) if you are being directed to the forums. Free users are required to use the ww.wp.xz.cn support forums per WordPress’ plugin policy.

    Would you submit our regular contact form at https://optinmonster.com/contact-us, like this: https://a.supportally.com/i/VXVz6N

    That will route your message directly to us so we can take it from there to get your account sorted quickly.

Viewing 3 replies - 1 through 3 (of 3 total)

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