unblock IP from cpanel or database?

  • Resolved scottoman

    (@scottoman)


    3 years ago

    Dear Shield Security,

    First off, thank you for the great plugin. I really like it, but sometimes it’s too good & I get my own IP blocked.

    I got back in the WP backend by disabling SS via cpanel, only to then realize I needed a pin, which I’ve apparently forgotten, to unblock my IP. I only have the password. I don’t remember even setting a pin.

    Anyway, as a workaround, I decided to delete SS & reinstall, assuming that I’d be able to go through the process of setting up a new password & pin, etc., upon reactivating it.

    That just led to me getting immediately blocked again.

    So, is there anyway for me to unblock my IP in SS from cpanel, or, delete the related files & databases so that when I reinstall SS, it won’t continue to block me again?

    Thank you.

    • This topic was modified 3 years ago by scottoman.
Viewing 1 replies (of 1 total)
  • Plugin Support Jelena

    (@jmisic)

    3 years ago

    Hi,

    Sorry to hear about the troubles you are having there… We are here to help, however we can.

    You can automatically unblock (remove your IP from the block list) via FTP by using the ‘unblock’ file flag functionality, detailed here.

    There are other auto-unblocking options too.

    When you remove or re-install Shield, all your previously saved settings will be saved in a database, including Security Admin access PIN, which is a password that can be set by site admins only. Since you don’t remember your PIN, you got blocked again. This is because Shield is trying to protect your site from unauthorised access.

    Instead of disabling or re-installing, best and the easiest way is using a forceoff method outlined here. This will keep Shield active allowing you to get back into your site. Once you are in, you can remove your IP from the block list, disable or update your Security Admin PIN – solve the block.

    If you don’t know what’s triggering the block, in that case you can check your Activity Log. It’ll tell you why you’re getting blocked so you can tweak Shield settings to prevent it from happening again. We have a complete guide (steps) on this here:
    I’m Blocked/Blacklisted By The Shield. How To Unblock And Prevent This

    Hope this helps.

    Jelena

Viewing 1 replies (of 1 total)

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  • 1 reply
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  • Last reply from: Jelena
  • Last activity: 3 years ago
  • Status: resolved