Uncaught Error: Class ‘wcast_initialise_customizer_email’ not found

  • Resolved Anonymous

    (@jdecker2)


    6 years, 1 month ago

    Hi, when installing AST (after migrating my site to a new host) I am getting:

    Fatal error: Uncaught Error: Class 'wcast_initialise_customizer_email' not found in /home/customer/www/[redacted]/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/emails/class-shipment-delivered-email.php:299 Stack trace: #0 /home/customer/www/[redacted]/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(241): WC_Email_Customer_Delivered_Order->init_form_fields() #1 /home/customer/www/[redacted]/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/emails/class-shipment-delivered-email.php(45): WC_Email->__construct() #2 /home/customer/www/[redacted]/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/emails/class-shipment-delivered-email.php(308): WC_Email_Customer_Delivered_Order->__construct() #3 /home/customer/www/[redacted]/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/email-manager.php(26): include_once('/home/customer/...') #4 /home/customer/www/[redacted]/public_ht in /home/customer/www/[redacted]/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/emails/class-shipment-delivered-email.php on line 299

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Zorem

    (@zorem)

    6 years, 1 month ago

    Hi, I checked this and we can’t replicate this issue. Might be some of the files are missing in the plugin because of the migration you did. Delete the AST plugin and try to reinstall it again and check if you still get this error.

    Thread Starter Anonymous

    (@jdecker2)

    6 years, 1 month ago

    Hi @zorem ,

    Deactivating and removing the plugin and reinstalling does not seem to work. I went thru all plugins that interact with WooCommerce in any way and found that PW Gift Cards (https://ww.wp.xz.cn/plugins/pw-woocommerce-gift-cards/) seems to break AST. PW Gift Cards and all other plugins seem fine to me.

    Plugin Author Zorem

    (@zorem)

    6 years, 1 month ago

    Hi, We checked with installing PW Gift Cards plugin and it’s working fine with AST.

    Thread Starter Anonymous

    (@jdecker2)

    6 years, 1 month ago

    Hi @zorem,

    I should mention, this is with PW Gift Cards pro. I canno’t find any other way to reproduce this error with AST other than having both plugins enabled at the same time.

    Plugin Author Zorem

    (@zorem)

    6 years, 1 month ago

    Hi, can you connect us with the PW Gift Cards pro plugin developer?

    Thread Starter Anonymous

    (@jdecker2)

    6 years ago

    Hi @zorem, I have reached out to PW GC for support. They are stating the following:

    I installed the Advanced Shipment Tracking plugin along with PW WooCommerce Gift Cards Pro and do not receive any errors.

    Can you provide me with steps that I need to take to trigger the error you’re having? I checked the forum post but didn’t see anything other than it breaks when installed.

    I don’t really know how else to connect you to them, so I asked them again to coordinate with you on this. Perhaps they will email you?

Viewing 6 replies - 1 through 6 (of 6 total)

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