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  • Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    Hello @ornibacom!

    Thanks for reaching out, and I’m sorry to hear you’re running into this issue.

    Based on the error you’re seeing—Uncaught ReferenceError: grecaptcha is not defined—this usually happens when the reCAPTCHA script hasn’t been loaded properly before the code that tries to use it runs.

    From the videos you shared, it looks like the error is being caused by something thats forcing our plugins JS to load via an external file, which suggests that another plugin, theme script, or a caching/optimization rule might be interfering.

    Since reCAPTCHA works fine on your main site but not on the others, here are a few things we’d recommend checking:

    1. Site-specific customizations: Make sure none of the subsites have custom JS or caching rules that are preventing the reCAPTCHA script from loading correctly.
    2. Caching/Optimization plugins: If you’re using any page optimizers (like Autoptimize, WP Rocket, etc.), try clearing the cache or temporarily disabling JavaScript aggregation/defer options to test if the issue goes away.

    If none of these steps help, feel free to share more details about the setup (especially if you’re using any optimization plugins or custom scripts) and we’ll be happy to take another look!

    Thanks again for your patience while we work through this with you.

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