Uncaught TypeError: e.O is not a function (again)

  • Resolved banana828

    (@banana828)


    2 years, 2 months ago

    When I try to access the Elementor editor I get “The preview could not be loaded”. The website itself works perfectly. 1 + 1 =2 and that makes me think this is not a plugin error, which Elementor seems to love pointing at in times of need.

    I had this problem before after updating and the trick was to enable (or disable, can’t remember) the Global Style Guide. So, when I got the update and the error I happily thought: I KNOW THIS SOLUTION!

    But this setting is removed *facepalm*

    I can’t just deactivate plugins while there are 300 people on the website!

    Things I have tried:

    1. https://ww.wp.xz.cn/support/topic/uncaught-typeerror-e-o-is-not-a-function/
    2. Google, usually gave the same solutions as bullet 1
    3. ChatGPT, why do people use this? Never works (for me)
    4. Clear all kinds of caching I could find
    5. Checked for plugins in with updates (none found)

    Any suggestions (solution would be best) are welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milos

    (@miloss84)

    2 years, 2 months ago

    Hi there,

    It sounds like you’ve already tried several troubleshooting steps, but let’s see if we can narrow down the issue further.

    1. Check for JavaScript Errors: The error message you’re encountering suggests there might be a JavaScript-related issue. You can check for any JavaScript errors by opening the browser’s developer console (usually by pressing F12 or right-clicking and selecting “Inspect”, then going to the “Console” tab) and see if there are any error messages related to Elementor or other scripts.
    2. Theme Compatibility: Sometimes, certain themes might not play well with Elementor, especially after updates. Try switching to a default WordPress theme temporarily (like Twenty Twenty-One or Twenty Twenty-Two) and see if the issue persists. If it doesn’t, then the problem might be with your current theme.
    3. Temporary Plugin Deactivation: I understand your concern about deactivating plugins with active users on the site, but if you have a staging environment or a local development environment, you can replicate the website there and deactivate plugins one by one to see if any of them are causing the conflict.
    4. Check PHP Version: Ensure that your PHP version is up to date and compatible with both WordPress and Elementor. Outdated PHP versions can sometimes cause compatibility issues.
    5. Server Logs: Check your server logs for any error messages or warnings that might provide insight into what’s causing the issue.
    6. If you cannot deactivate plugin since your site is live, you can try to create a staging site and troubleshoot your issue there, You can see how to create it in this article https://elementor.com/blog/wordpress-staging-site/

    Remember to always make backups before making significant changes to your website, especially when troubleshooting.

    Thread Starter banana828

    (@banana828)

    2 years, 2 months ago

    It seemed to be the theme. There was an update and when I updated that is seemed to work. But… I also had an update from Elementor Addon Components, which was also updated before I could rule out the theme or the plugin.

    Anyway, it seems to be working now. Thank you.

    Plugin Support Rica

    (@ricav)

    2 years, 2 months ago

    Hi @banana828,

    Thank you for the update and letting me know about the resolution. I’m glad to hear that updating the theme and Elementor Addon Components helped resolve the issue you were experiencing. It’s not uncommon for conflicts or issues to arise after updates, so it’s great that you were able to identify and resolve it promptly.

    If you have any further questions or need assistance in the future, please feel free to reach out. Have a great day!

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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