Hi there,
Thanks for reaching out.
If you can share any further details of the issue, that will definitely help us to identify a solution.
Also, in order to be able to further investigate the issue you’re experiencing, may I ask you to please share a system report from the plugin as explained in this help centre article?
The system report will contain details of how the plugin is configured and details of your WordPress environment. If you can also add some specific assets to the system report (see the 2nd video in the article for an example) that would also be helpful.
With this info, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it.
Would you also be willing to provide us with temporary access to a sandbox environment of your site, where we can take a look and debug directly if we can’t identify an issue from the contents of the report?
Looking forward to your update.
Kind regards,
Wissam
Hi there,
I’m following up to see whether you had a chance to look into my last response.
Please let me know if you have any additional questions, or if there’s anything else I can help with.
Thanks,
Wissam
Hi there,
I wanted to follow up one last time regarding our previous discussion. Since I haven’t heard back, I’ll go ahead and close this case for now.
If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Wissam
