Unexpected 404 error at submit

  • paulwichser

    (@paulwichser)


    8 years, 1 month ago

    Hello,

    I’ve been working on a web-to-case form that was working yesterday but no longer works. I added some more fields but changed nothing else on the page or in the form page.

    I get an unexpected 404 error when submitting the form and get no data at Salesforce. I have verified that the Return/Thanks URL is active and get the same error if it’s empty, points to our confirmation page, or points to google.com.

    The unexpected confirmation page (that throws the 404) URL looks like https://url.com/form_page/#sf_form_salesforce_w2l_lead_2

    A web-to-lead form created with Brilliant on the site continues to work as expected.

    Thanks for your help,
    Paul

    • This topic was modified 8 years, 1 month ago by paulwichser.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    8 years, 1 month ago

    Did you happen to add a name field to your form?

    Thread Starter paulwichser

    (@paulwichser)

    8 years, 1 month ago

    That was it! I disabled the name field and it posted correctly.

    Thanks for the help

    Plugin Author Nick Ciske

    (@nickciske)

    8 years, 1 month ago

    name is a reserved query variable in WordPress.

    I have a patch that fixes that by renaming the field but haven’t had a chance to release it yet.

    Thread Starter paulwichser

    (@paulwichser)

    8 years, 1 month ago

    Has anyone found an elegant workaround for filling the Case Name field from Brilliant? I could have it fill a custom field, then create a SF workflow to copy that to Name when it posts, but that seems messy

    Plugin Author Nick Ciske

    (@nickciske)

    8 years, 1 month ago

    I have it fixed in my dev version. I’ll see if I can get that released soon.

    JasonMatson

    (@jasonmatson)

    8 years ago

    @nick Please post this as a hot fix as soon as you can.

    Thanks –

    Jason

    nicoleholder

    (@nicoleholder)

    8 years ago

    Hi, are there any updates on this? I removed the name field and the form is saying it was submitted successfully, but the case is not being created in SFDC.

    Plugin Author Nick Ciske

    (@nickciske)

    8 years ago

    Nope. I’m buried at my day job at the moment.

    Turn on debugging (read the faq) to find out why the case isn’t being created.

Viewing 8 replies - 1 through 8 (of 8 total)

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