unexpected error occurred

  • etoy

    (@etoy)


    11 years, 4 months ago

    Hello,
    I’ve been getting this error message on one of my client sites:
    “Warning: An unexpected error occurred. Something may be wrong with ww.wp.xz.cn or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to ww.wp.xz.cn. Please contact your server administrator.) in /home/helpi10/public_html/wp-includes/update.php on line 295”

    The site itself is running slow and the admin panel is atrociously slow. I’ve taken a few of the suggested steps, reinstalling the WP files, etc with no avail.

    The host says the problem is not on their end. Is there any solution here?

    Erica

Viewing 6 replies - 1 through 6 (of 6 total)
  • Shawn Hooper

    (@shooper)

    11 years, 4 months ago

    Regarding that specific error, I would suspect a problem connecting from the server caused by:

    1. DNS Errors
    2. Firewall rule not allowing outgoing connections from the web server.

    I would ask your host if there they are able to reach ww.wp.xz.cn from that server.

    As for atrociously slow speed… I find the biggest culprit for this is usually an overloaded server. This can be a factor on shared hosting plans, especially the cheaper ones, in my experience.

    Thread Starter etoy

    (@etoy)

    11 years, 4 months ago

    Thanks for the quick reply Shawn!

    I’m not too happy with their host.

    Shawn Hooper

    (@shooper)

    11 years, 4 months ago

    Have also heard a suggestion that the curl library on the server is out of date, and may be having problems making a secure (SSL) connection to the ww.wp.xz.cn server. Might suggest that to the host and see if they can upgrade curl to the latest version.

    Thread Starter etoy

    (@etoy)

    11 years, 4 months ago

    Host says it’s not an issue on their end. Any suggestions?

    Shawn Hooper

    (@shooper)

    11 years, 4 months ago

    Unfortunately I’m out of suggestions at the moment. Anyone else?

    kmessinger

    (@kmessinger)

    11 years, 4 months ago

    Check settings general to make sure the WodPress url and site url are the same.

Viewing 6 replies - 1 through 6 (of 6 total)

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