Unexpected response code: 503. Error: error Stage: frontend_analysis

  • Resolved fhmhotel

    (@fhmhotel)


    2 years, 5 months ago

    Hi,

    Whenever I run a malware scan I get the following error message and then stops.

    Unexpected response code: 503. Error: error Stage: frontend_analysis.

    I have no idea what is wrong with it. It happens, since I bought the subscription.

    Best Regards

    Amiri

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 years, 5 months ago

    Hello Amiri.

    Let’s try reinstalling the plugin.

    1) WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Copy your Access key somewhere.
    2) WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and then delete.
    3) Then install it anew: https://cleantalk.org/help/install-wordpress-security.
    4) Run a new scan.

    If it didn’t help, then we need additional details about your website.
    Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

    Plugin Support katereji

    (@katereji)

    2 years, 4 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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