Unexpected response code: 504. Error: error Stage: file_system_analysis

  • Resolved oceanswardrobe1

    (@oceanswardrobe1)


    2 years, 6 months ago

    Good day I get this error Unexpected response code: 504. Error: error Stage: file_system_analysis when carrying out a malware scan. please advise

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • SergeM

    (@serge00)

    2 years, 6 months ago

    Hello @oceanswardrobe1,

    Please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.

    Disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code”, then launch the Malware Scanner again:
    • WordPress Admin Page → Settings → Security by CleanTalk → General Settings → section “Malware Scanner” → disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” → Save Changes.

    After the initial scan, please enable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” back. Now future scans will be faster and more stable.

    Did it help?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 years, 6 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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