I also ran the debug and got the following response:
*** Test 1/2: SitesManager.getSitesWithAtLeastViewAccess ***
Using: cURL
SSL peer verification: enabled
User Agent: WP-Piwik
Call: http://www.mywebsite.com/piwik_analytics/?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=XML&token_auth= + TOKEN
Result:
Time: 0s
*** Test 2/2: SitesManager.getSitesIdFromSiteUrl ***
Using: cURL
SSL peer verification: enabled
User Agent: WP-Piwik
Call: http://www.mywebsite.com/piwik_analytics/?module=API&method=SitesManager.getSitesIdFromSiteUrl&url=http%3A%2F%2Fwww.mywebsite.com%2Fwordpress&format=XML&token_auth= + TOKEN
Result:
And when I click on “Get site configuration details”, It brings me to a page that lists my site, with a link under site ID that says Create Piwik Site.
*edit* When I click the link to create the site, it refreshes the page, and does nothing from what I can see.
Can you please run the test script and post it’s output here?
(Please put the output code into backticks to mark it as code.)
You can find the test script here: WP-Piwik Settings -> Support -> Run test script.
Thank you very much!
I thought I just posted that?
*** Test 1/2: SitesManager.getSitesWithAtLeastViewAccess ***
Using: cURL
SSL peer verification: enabled
User Agent: WP-Piwik
Call: http://www.mywebsite.com/piwik_analytics/?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=XML&token_auth= + TOKEN
Result:
Time: 0s
*** Test 2/2: SitesManager.getSitesIdFromSiteUrl ***
Using: cURL
SSL peer verification: enabled
User Agent: WP-Piwik
Call: http://www.mywebsite.com/piwik_analytics/?module=API&method=SitesManager.getSitesIdFromSiteUrl&url=http%3A%2F%2Fwww.mywebsite.com%2Fwordpress&format=XML&token_auth= + TOKEN
Result:
I also ran this url that you suggested in another support thread:
http://YOUR_PIWIK_URL/index.php?module=API&method=SitesManager.getSitesIdWithAtLeastViewAccess&format=Html&token_auth=YOUR_AUTH_TOKEN
and got the result:
Value
1
3
Don’t know if helps, just thought I’d give as much info as I could.
The test script shows that your Piwik server does not accept the request (no answer, no status code response, call immediately blocked – 0s).
Are you using mod_security? In this case you have to whitelist your wordpress server. (E.g., Host Gator is using this as standard configuration.)
I have no idea. I’m trying to set this up for a friend that is running his site on a crappy free host.
How would add the server to the whitelist?
In this case you should contact the host’s support. I have no idea if they are using mod_security… and if so, maybe you need the support’s help to whitelist a domain. Sorry!
Maybe this information will help:
WP-Piwik is a WordPress plugin which connects to Piwik using a REST API (http:// calls). For any reason, Piwik is not answering to these requests (no http status code, no response – the server seems to ignore the request). Possible reason: mod_security. In this case, the WordPress server has to be added to the Piwik server’s whitelist (or localhost has to be added to the whitelist, if WordPress and Piwik are running on the same server).
A second idea: If both (Piwik and WordPress) are running on the same server and you know the absolute server path to Piwik (e.g., /var/www/customer12345/piwik/), you can use the PHP API instead of the REST API.
Ok, thanks. There is no support for free accounts on this host, so no luck there. I think I’ll play around with the absolute path and see if I can guess what it is.
Wish me luck!
And thank you for such great service and prompt responses. This is BY FAR the best support I’ve gotten on a plugin.
Thanks again! Will be rating 5 stars when I get it working, and actually use it.
You are welcome! 🙂
Please tell me if you can figure out how to get it working. This issue (no response) occurs very often, so every hint would be very helpful.
Got it working!
I ended up using the server path.
The host is byethost.com using the free account. I also have no way of knowing if they use mod_security, so no help there.
For future reference, the home directory can be found in the cpanel sidebar towards the bottom. Mine ended up looking like this:
/home/volx_x/byethost5.com/<yourusername>
Since the directory you access in ftp or the file manager in cpanel is htdocs, and I installed piwik into that folder, I appended /htdocs/piwik to the end of the home directory. So my final directory that got piwik working was this:
/home/volx_x/byethost5.com/<myusername>/htdocs/piwik
Voila, wp-piwik no longer threw the error.
Just as an aside, when the page tried to refresh itself, it gave raw html no matter how many times I manually refreshed. I had to go back to the wordpress admin and re-enter into the wp-piwik settings. Not a big deal, but kinda freaky for someone who might not know what to do if it happened to them
Thank you very much!
If you update to 0.9.9.16 the plain html issue should be fixed. 🙂
Fantastic! I’m going to play around with it tonight and leave a rating.
Thanks again for all the help.
