• Resolved katebutler2017

    (@katebutler2017)


    Hi, I’ve followed all the instructions in the FAQ and other support requests, but my media folder is still empty. HELP!

    Cheers
    Kate

    EDIT: Figured out how to fix out.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi Kate- How did you manage to fix this?

    Please remember that if you ask for help then manage to fix it yourself please share how you did this to help others. 😉

    • This reply was modified 8 years, 2 months ago by johnnetbop.

    Ok Guys, save you searching for it:

    1. Go to the hidden folder via your cPanel or FTP and remove the file ‘mlpp-hidden’.

    2. In the Media Library Folders Menu, click the Check for New folders link. This will add the folder back into Media Library Folders

    3. Visit the unhidden folder in Media Library Folders and click the Sync button to add contents of the folder. Before doing this, check to see that there are no thumbnail images in the current folder since these will be regenerated automatically; these usually have file names such as image-name-150×150.jpg, etc.

    Repeat step 3 for each sub folder.

Viewing 2 replies - 1 through 2 (of 2 total)

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