uninstall issue

  • Resolved fabricationcrafts

    (@fabricationcrafts)


    4 years, 4 months ago

    The plugin is not for us and doesn’t do what we need it to, however we can’t fully uninstall it.
    There are still tables left in our database, which we can remove manually but one doesn’t have a remove option and is causing us huge database issues.

    We have had to reinstall the plugin to stop our site crashing because of this

    This is the table concerned, it also shows differently when the plugin is active but is clearly part of the bookly system, even though it doesn’t state it as the one below does

    otecd_bookly_staff_preference_orders 0 16.00 KB 32.00 KB InnoDB 0 bytes

    This is how a removable table shows

    otecd_bookly_staff_schedule_items
    Known plugins that use this table name:
    bookly-responsive-appointment-booking-tool [inactive]
    0 16.00 KB 16.00 KB InnoDB 0 bytes

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  • Plugin Support booklysupport

    (@booklysupport)

    4 years, 4 months ago

    Hello, I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. 

    And we’d love to help you here but we can’t. We are restricted from providing any support here. Please follow the link below to create a support ticket directly on our site and mention Ticket #173762 so we can look into this matter for you. 

    Click Here To Get Bookly Support

    This includes any pre-sales topics as well. I am sure we will have no problem supporting you on our own site. Many thanks!

Viewing 1 replies (of 1 total)

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