• Resolved ksstwebmaster

    (@ksstwebmaster)


    Unknown Error (code: http_request_failed). To fix this, redo the plugin setup.

    No matter how many times I ‘redo’ the setup, it persists.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. In order to troubleshoot what may be occurring please share the following information:

    1. Your Site Health information. You can share privately using this form.
    2. Have you made any changes to your site since being asked to redo the plugin setup?
    3. Have you attempted setup using a Chrome browser incognito window?
    Thread Starter ksstwebmaster

    (@ksstwebmaster)

    done,
    no,
    no

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. It looks like you’re using Cloudflare on your site, with the issue similar to that reported in another support topic. I’ve created a GitHub issue so we can investigate this further.

    While I look into this and perform some troubleshooting steps from my side can you try the steps below, which would temporarily deactivate your Cloudflare plugin:

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    4. Attempt to setup Site Kit once more

    You can exit troubleshooting mode afterwards.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)

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