unknown [server] https://wpapi.quic.cloud [service] tool/wp_rest_echo

Resolved ilnardz
(@ilnardz)

9 months ago
Hello,
I cannot manage to activate the QUIC cloud.
I tried following the guide here, but everything checks out.
The remote ip is ok; this is the output of my https://www.ristoranteallacadrega.it/?rest_route=/lscwp/ip-check, it’s the same when logged in and as a guest user:
```
{"remote_ip":"86.107.36.15","x_forwarded_for":"87.27.3.240, 172.69.68.63","proxy_remote_addr":"Null"}
```
The logs don’t show anything when I connect to the test page, both when logged in and as a guest user. However, when I try enabling the QUIC cloud, the logs show up with the following error:
```
08/26/25 13:05:20.451 [86.107.36.15:36208 1 643] [REST] ✅ Internal REST ON [filter] rest_request_before_callbacks
08/26/25 13:05:20.451 [86.107.36.15:36208 1 643] ❄️ ❌ Not our cloud IP
```
Please have a look at the full log: https://pastebin.com/EWU9XZCC
I’ve also generated a report for you, here’s the code: UYTQUOCO

Thanks for any help
Marco
- This topic was modified 9 months ago by ilnardz.

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Support litetim
(@litetim)

9 months ago

@ilnardz
You already have CloudFlare(CF) CDN active.
Do you want to disable CF?

Thread Starter ilnardz
(@ilnardz)

9 months ago

Hello @litetim ,
I’ve disabled CloudFlare on this plugin and I disabled every other plugin which was using the CloudFlare CDN, nothing changes.

Plugin Support litetim
(@litetim)

9 months ago

@ilnardz that I see, but you need to also change domain DNS.
To use QC CDN you need to change domain DNS to the ones provided by QC in the setup steps.

Plugin Support litetim
(@litetim)

9 months ago

@ilnardz Follow these steps: https://docs.litespeedtech.com/lscache/lscwp/cdn/#enable-quiccloud-cdn
QC and CF CDN cannot run both together.
Thread Starter ilnardz
(@ilnardz)

9 months ago
Hello @litetim ,
to get the QC Domain DNS I have to register my domain through the Litespeed plugin, but I can’t do it because clicking the “Enable QUIC.cloud Services” button triggers the error:
```
unknown [server] https://wpapi.quic.cloud [service] tool/wp_rest_echo
QUIC.cloud's access to your WP REST API seems to be blocked.
```
Is there another way I coud get the QC Domain DNS?
Thanks
Marco
Thread Starter ilnardz
(@ilnardz)

9 months ago
Strange thing: when I disabled Cloudflare, my server IP has changed to 95.244.153.42 (as shown in https://www.ristoranteallacadrega.it/?rest_route=/lscwp/ip-check), but the new logs sometimes show the old one:
```
...
08/26/25 16:12:49.412 [95.244.153.42:53052 1 n2i] ❄️ posting to : https://wpapi.quic.cloud/tool/wp_rest_echo
08/26/25 16:12:49.412 [95.244.153.42:53052 1 n2i] ❄️ data
08/26/25 16:12:49.994 [86.107.36.15:57814 1 f27] 💓 ------POST HTTP/1.1 (HTTPS) /
08/26/25 16:12:49.994 [86.107.36.15:57814 1 f27] Query String: rest_route=/litespeed/v3/wp_rest_echo
...
```
Please have a look at the new log: https://pastebin.com/ihMuRPXA

I’ve also tried pasting the new ip on the “Server IP Address” field found in the General tab, but the old IP keeps showing in the logs.

Thank you!
Marco
Plugin Support litetim
(@litetim)

9 months ago
@ilnardz Make sure the Server IP is correctly setup. Setting is found: https://docs.litespeedtech.com/lscache/lscwp/general/#server-ip

Get the server IP from hosting company
- This reply was modified 9 months ago by litetim.
Thread Starter ilnardz
(@ilnardz)

9 months ago

Hello @litetim ,
the server’s shared IP address is 86.107.36.15, also confirmed by clicking on the “Cyberpanel.sh” check found below the server IP input field on the plugin.
But now the test page shows a different IP: 95.244.153.42.
That’s a really strange behavior given that the correct IP was shown before (see first post).

I tried submitting both IPs to the server IP input field, nothing changes.

Any ideas?
Marco

Plugin Support litetim
(@litetim)

9 months ago

@ilnardz Don’t make any tests now.

Go into CPANEL or hosting panel and get the true server IP.
Because you changed to CF and you want to change to QC IP’s will be all around.
Enter that IP and test conenction. If is not working, please share the logs(like you did before)

Thread Starter ilnardz
(@ilnardz)

9 months ago

@litetim that’s what I did, and it’s not working.

Screenshot from CPANEL: https://pasteboard.co/J1qCDaXZeEfp.png
New logs: https://pastebin.com/3YV2VS8V
Plugin Support qtwrk
(@qtwrk)

9 months ago
```
support@node:~$ curl -XGET https://www.ristoranteallacadrega.it/?rest_route=/lscwp/ip-check
{"remote_ip":"86.107.36.15","x_forwarded_for":"163.182.174.161","proxy_remote_addr":"Null"}

support@node:~$ curl -XGET https://cyberpanel.sh/?ip
163.182.174.161
```
I send a request from QC node IP 163.182.174.161 , and that REST API returns 86.107.36.15

this means your server did not set properly detect the client IP

for Apache you need to enable https://httpd.apache.org/docs/current/mod/mod_remoteip.html to handle such case.

Viewing 11 replies - 1 through 11 (of 11 total)

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