Thread Starter
nmfld
(@nmfld)
2025-02-12T15:49:21+00:00 Debug POST https://api-m.paypal.com/v2/checkout/orders/#######/authorize
Response Debug ID: 82ce8a2b6e689
Response: Array
(
[code] => 422
[message] => Unprocessable Entity
)
Response Body: {"name":"UNPROCESSABLE_ENTITY","details":[{"issue":"TRANSACTION_REFUSED","description":"The request was refused"}],"message":"The requested action could not be performed, semantically incorrect, or failed business validation.","debug_id":"82ce8a2b6e689","links":[{"href":"https://developer.paypal.com/api/rest/reference/orders/v2/errors/#TRANSACTION_REFUSED","rel":"information_link","method":"GET"}]}
Plugin Support
Femi
(@femiyb)
Hello @nmfld
The (TRANSACTION_REFUSED) error occurs when the bank or PayPal does not accept the payment and declines it. So, this is why it does not say “Failed” because it did not fail: it was declined. This error response is usually related to the funding method on the payer account.
Choosing a different payment source within the PayPal account should resolve the error. Since the PayPal API refuses the transaction, you can ask the customer to pay with a different method within PayPal.
If you want to have this error further investigated, you can still ask PayPal Merchant Technical Support to take a look (be sure to provide them the Transaction ID and/or the Debug ID.
Regards,
Femi.
I am facing the same problem and the problem did not exist before, and I have the plugins activated on more than one site and each site has a different PayPal account, after the latest updates the error always appears:
Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] PayPal rejected the payment. Please reach out to the PayPal support for more information. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#PAYMENT_DENIED
Hello @nmfld
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.
Hello @detailscloud
PAYMENT_DENIED error is returned directly from PayPal. In most cases, this indicates that the transaction was declined by either the bank or PayPal, rather than an issue with the plugin itself. For further investigation, I recommend reaching out to PayPal Merchant Technical Support, as they can check the transaction details and determine why it was denied.
Kind regards,
Krystian
