@elliekennard
Is the email address entered in exactly the same as it is in the admin area? The first part of email addresses are considered by internet standards to be case sensitive and should be implemented that way even though the majority of email providers consider the whole address case insensitive.
Thanks!
However it was exactly as in subscribed email sent to them (I copied from their forwarded email).
@elliekennard
Did the email copied from their email match exactly what was in the WordPress admin area though?
Which admin area? sorry to be obtuse. I just copied the email address from the email they sent me and put it into the search bar for the Subscribe2 plugin. It came up right away and I was able to unsubscribe them.
Prior to that, I put that into the field where a subscriber is given the option to unsubscribe. That was where I got the message that the address was not subscribed.
@elliekennard
The issue you described initially seems to be about getting the ’email address is not subscribed’ message when putting an email address into the form on the frontend of your website.
As I said above, email addresses entered here are processed as per internet standard such that the part before the @ symbol is traced as case sensitive. So, to given an example:
[email protected] should be considered a different email address to [email protected]. Many hosts treat the whole email as lower case, but the key here is that they don’t have to, and some don’t That can result in the emails delivering the wrong address if Subscribe2 isn’t careful and that would have massive privacy implications of users of Subscribe2; so the standards are implement.
The emails of subscribers are stored and visible to admins in the WordPress admin area in the sections added by Subscribe2, specifically the Subscribe2 > Subscribers page. You can search in there fore the email addresses and that’s how they are stored in the database and need to be entered in the form.
Thanks for the reply, but I am not sure what this means for my subscribers who are trying to unsubscribe.
The address, case and all as entered in the form was identical to the one showing on the database.
I do love this plugin, it’s a great thing to have and has caused no issues apart from this recent issue, which seems to have happened a couple of times. I am going to test it out myself more intensively.
But thank you anyway.
Best regards
Ellie
@elliekennard
I just successfully subscribed and then unsubscribed from your site using the page you linked in your original post. There must have been some mismatch somewhere in the address – that is my only thought on this.
Thank you for this! I saw that you did that.
I imagine that this was a one-off (two-off) happening. Apologies for raising it, though useful to know of case anomalies possibly being to blame here
Cheers!
Ellie
