unsubscribe link is broken

  • Resolved brt

    (@brt)


    11 months, 3 weeks ago

    in the settings at “Unsubscribe text in email footer” i have entered:

    … please click {{UNSUBSCRIBE-LINK}}.

    but in the mail the link is unclickable, because the tag symbols “<” and “>” are rendered as “&lt;” and “&gt;” it reads:

    … please click &gt;a href=’https…

    the users see the html-tag instead of the link.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    11 months, 2 weeks ago

    Hi @brt,

    Thanks for reaching out!

    It seems the issue is caused by the unsubscribe tag format. Instead of {{UNSUBSCRIBE-LINK}}, please use the tag: {{unsubscribe.link}}.

    Also, since this is a link tag, it needs to be wrapped inside an anchor tag. Here’s how you can use it correctly:

    <a href="{{unsubscribe.link}}">please click here to unsubscribe</a>

    This will ensure the link appears and works properly in your email footer.

    Let me know if you need any help updating this!

    Would you like me to include a screenshot or code snippet with styling for better clarity?

    Anupam Khatua

    (@anupamkhatua)

    11 months, 2 weeks ago

    Hi @brt,

    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Thread Starter brt

    (@brt)

    11 months, 2 weeks ago

    thank you very much for your solution!

    i changed the entry accordingly.

    Anupam Khatua

    (@anupamkhatua)

    11 months, 2 weeks ago

    Hi @brt,

    Hope you are doing well!

    Since the inquiry has been resolved, I’m closing this thread for now. If you have any further questions or issues related to the plugin, feel free to reopen it. You can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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