Unusable

  • kodon

    (@kodon)


    9 months, 2 weeks ago

    After several months trying to build a directory with this plugin, I had to give up. Too many things just don’t work, making it unsuitable for a professional site. I’m surprised by the high ratings, but after reading the negative reviews, it makes sense, they ask users for 5-star reviews in exchange for support.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 months, 2 weeks ago

    Reads review.

    This part got my undivided attention.

    they ask users for 5-star reviews in exchange for support.

    Where do they ask for that?

    Plugin Support Mahfuzul Alam

    (@mahfuz87)

    9 months, 2 weeks ago

    Hi @kodon

    Thank you for sharing your feedback. We genuinely appreciate all kinds of user insights, both positive and critical, as they help us improve Directorist every day.

    It’s true that after releasing version 8, we encountered some technical challenges that unfortunately led to a few negative reviews and user dissatisfaction. However, we’ve resolved those issues, and the plugin is now stable and running smoothly. If you’re still experiencing any problems, please don’t hesitate to open a support topic on the forum. We’d be more than happy to assist you in resolving any issues on your website.

    Also, just to clarify, we never ask for reviews in exchange for support. That’s not our policy, and frankly, it wouldn’t make sense, as it could easily result in negative reviews. Our support team is committed to helping all users, regardless of reviews.

    Regards

    Md Masud Rana

    (@jogodosshu)

    9 months, 2 weeks ago

    @kodon , I understand your frustration, but I’d like to share a different perspective. This plugin is currently the most used in the directory niche with 20,000+ active installations, even surpassing some plugins that have been around for decades. That’s probably why it has so many ratings and reviews.

    Have you had a chance to contact their support team? According to reviews, users are generally very happy with the support team’s responsiveness and willingness to help.

    Since it’s such a big powerful plugin with tons of features that directory site owners normally look for, it’s natural that there might be occasional issues. But in most cases, the support team resolves them quickly.

    Thread Starter kodon

    (@kodon)

    9 months, 1 week ago

    @jdembowski

     they want to give you some “custom code” to fix their bugs only by rating the plugin with 5 Stars.

    https://ww.wp.xz.cn/support/topic/after-3-years-still-not-working/

    and

    First of all, I want to say that when you contact the support team, the developers ask you to leave a positive review about them—otherwise, they refuse to provide consultation on their free plugin.

    https://ww.wp.xz.cn/support/topic/a-terrible-three-year-experience/

    and

    Asking for a postive review as a condition for the support to be provided, is a no no, and no serius company that advocates customer love should be engaging in such practices.

    https://ww.wp.xz.cn/support/topic/what-used-to-be-a-decent-directory-pluging-got-botched-with-the-major-update/
    Thread Starter kodon

    (@kodon)

    9 months, 1 week ago

    @jogodosshu Nope, it’s actually very poorly built under the hood. Being the most popular doesn’t mean it’s the best. But thanks anyway for your input.

Viewing 5 replies - 1 through 5 (of 5 total)

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