Unwanted software installed

  • scoalegil

    (@scoalegil)


    7 months ago

    My team inadvertently installed “really simple security” which caused a bunch of headaches. The way it gets installed is very close to illegal here in Canada.

    If you want to sell me unrelated software, ask for permission to add me to your email list and let me decide if I want to open it, don’t stick it in the middle of another piece of software that I pay for and pretend it is useful.

    I had to jump through a bunch of hoops to restore the security of my client website that was ALWAYS https to get it back to https after this unwanted software changed the site url upon deactivation.

    I don’t care about what is or is not common on software. I bought a Complianz license because it was trusted and easy to setup. I normally pay close attention to avoid this kind of trickery but was fooled by this at the end of a VERY long set of detailed questions.

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  • Plugin Support robiub

    (@robiub)

    7 months ago

    Hello @scoalegil

    Thanks for your feedback.

    I am sorry to hear about the trouble this situation has caused for you and your client. I want to personally apologize that your experience with our plugin has been impacted by the installation of the Really Simple Security plugin. We certainly never intend for any user to feel tricked or to have their site’s integrity compromised.

    I want to clarify the process to ensure there is no misunderstanding about how that software is offered: we do advertise our sister company’s software within the Complianz dashboard and after enabling the Website Scan, but there is absolutely no trickery involved in the installation. The user needs to actively tick a box during the website scan process to give their consent for Really Simple Security to be installed. It is strictly an opt-in mechanism.

    https://prnt.sc/G9Ox5k2zyIbR

    To be clear, we do not automatically install any software you have not agreed to.

    Thank you again for your feedback. I wish you a nice day.

Viewing 1 replies (of 1 total)

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