Update 1.38.1 Issue

  • Resolved halenahonu

    (@halenahonu)


    1 month, 3 weeks ago

    Ever since the update yesterday (4/14/26), I have had multiple clients unable to make purchases because they are getting a prompt saying to “’verify you’re a human’ but there’s nothing to verify” is what they are telling me. Never had an issue before (and it’s not happening to everyone), and don’t want to deactivate as this plug-in has helped tremendously. Is there another update very soon? Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    1 month, 3 weeks ago

    Hi,

    Is the issue that they are not seeing the Turnstile widget any more, or that it shows as “Success” on the widget but still shows the error when clicking place order?

    Thread Starter halenahonu

    (@halenahonu)

    1 month, 3 weeks ago

    This is what they are saying: “It’s giving me a very hard time. Saying to “verify you’re a human” but there’s nothing to verify.”  They have tried multiple browsers/devices etc.  I am not getting this issue on any of my browsers/devices, so don’t know what to do.

    e dev

    (@efishinsea)

    1 month, 3 weeks ago

    Also having this issue. It’s hitting Turnstile twice during the checkout and failing the second time: 

    "April 15, 2026 10:08 pm","No","timeout-or-duplicate","123.234.345.456","/?wc-ajax=checkout"
    "April 15, 2026 10:08 pm","Yes","Success","123.234.345.456","/?wc-ajax=ppc-create-order"

    "April 15, 2026 10:07 pm","No","timeout-or-duplicate","123.234.345.456","/?wc-ajax=checkout"
    "April 15, 2026 10:07 pm","Yes","Success","123.234.345.456","/?wc-ajax=ppc-create-order"

    I will roll back to v 1.3.7 for the time being and can verify that it does not have this problem.

    • This reply was modified 1 month, 3 weeks ago by e dev.
    Plugin Author Elliot Sowersby

    (@elliotvs)

    1 month, 3 weeks ago

    Thanks for the details. I was not able to replicate this on my end but it must be some kind of conflict with other plugins running certain checkout hooks. I’ll be looking to implement a fix for this in the next update today!

    e dev

    (@efishinsea)

    1 month, 3 weeks ago

    Hi. I see you updated the plugin, but v1.38.2 still fails similarly:

    April 16, 2026 10:07 pm	No	timeout-or-duplicate	IP: 123.234.345.456
    URL: /?wc-ajax=checkout

    April 16, 2026 10:07 pm	Yes	Success	IP: 123.234.345.456
    URL: /?wc-ajax=ppc-create-order

    I am doing some testing on our staging site to see if there could be a plugin conflict, but feel free to let me know what I could be looking for.

    e dev

    (@efishinsea)

    1 month, 3 weeks ago

    Incidentally, it does not fail (for obvious reasons) if I uncheck enabling it on “WooCommerce Checkout” but leave “WooCommerce Pay for Order” checked. However, when doing this, you do not see any Turnstile captcha on the checkout page, so I am not sure how it is being used for submitting a payment.

    Also, I went through and disabled every plugin I could except for those needed for WooCommerce to work and checkout and it still failed every time.

    And for the record, this is on WordPress Multisite.

    • This reply was modified 1 month, 3 weeks ago by e dev.
    e dev

    (@efishinsea)

    1 month, 3 weeks ago

    As an update, v1.38.4 seems to have corrected this issue and it works fine now.

    Thank you!

    Thread Starter halenahonu

    (@halenahonu)

    1 month, 3 weeks ago

    Thank you so much for your prompt action! I really appreciate your time in addressing this situation. So far so good (fingers crossed).

    Plugin Author Elliot Sowersby

    (@elliotvs)

    1 month, 3 weeks ago

    Yes, this should now be fixed in the latest update. Thanks! 👍

Viewing 9 replies - 1 through 9 (of 9 total)

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