• Resolved pepi79

    (@pepi79)


    Hello,
    after the update my website go down…i can enter in Homepage but the other pages no..
    Somebody to help?

    Thanks
    Pepi

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi Pepi. I’m sorry you’re having trouble with the most recent WooCommerce update.

    I went to your site just now, but the pages I visited seemed to be working fine. Are you still having the issue? If so, which pages aren’t working?

    Is it the admin area of your site that you’re not able to get to? If so, do you have a way of accessing the files on your site, such as by FTP or cpanel? I’d recommend deleting the WooCommerce plugin folder that way until you’re able to figure out what is going on. The path for that is wp-content/plugins/woocommerce. Removing this folder will not delete your data.

    Once you delete the plugin folder, you can then upload a previous version of the plugin from here.

    Hopefully, the previous version should allow everything to go back to normal. From there, I’d recommend creating a staging site using one of the methods outlined here to test further updates before trying on the live site again.

    On the staging site, try disabling all plugins except for WooCommerce and switching to a default theme, then update WooCommerce again. If that works, reactivate your other plugins and theme one by one. If you’re able to reactivate everything and the site still works, it was the update itself that was the problem. If reactivating one of your plugins or your theme after the update causes the site to break again, you have a code conflict on your hands. Let us know if that is the case and we’ll try to help you come up with a work-around.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Viewing 2 replies - 1 through 2 (of 2 total)

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