• Resolved ialmeida

    (@ialmeida)


    Hi,

    I try to do the update for the version 1.22.1, but then all forms disappeared I only see the form in the back office, what can I do to fix? Then I turn to the old one version.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hi @ialmeida

    I don’t see form outside which version of Forminator are you currently using but I can see the form on homepage loading just fine.

    Is it with newest Forminator or did you downgrade?

    Have tried t simply clear all cache on site/server after upgrade? Was only Forminator upgraded or some other plugins or theme at the same time?

    Finally: what are WordPress and PHP versions powering your site?

    Kind regards,
    Adam

    Thread Starter ialmeida

    (@ialmeida)

    Hi Adam,

    I am currently using the version Versão 1.19.0. You can see the form on homepage loading fine because I have to downgrade.

    Have tried t simply clear all cache on site/server after upgrade? Yes.

    Was only Forminator upgraded at the time yes only forminator.

    WordPress 6.1.1

    Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @ialmeida,

    I hope you are doing well today!

    Please also inform us about your PHP version that you can find on your WP Dashborad->Tools->Site Health->Info->Server->PHP version section.

    Then after updating to the latest version again, please try enabling “Load form using AJAX” and “Prevent page caching on form pages” options under Edit Form->Behavior->Rendering
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

    If that does not help, then I suggest to perform full plugin/theme conflict test.

    Please make sure you have recent backups and perform this operation on your dev/staging site if possible.

    To learn more about a plugin conflict test, please see this guide below:
    https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    Check out this handy flowchart of the troubleshooting process detailed above.
    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If that does not help either, then please share an export of the one of the forms not showing with us, so that we can check further.

    You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a service such as https://pastebin.com which is free to use.

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.`

    Kind regards,
    Zafer

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ialmeida ,

    We haven’t heard from you for several days now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)

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