update 7.0 and issues

  • Anurag

    (@joieeninde12)


    5 years, 10 months ago

    Hello,

    With the update the following issues have come up:
    a) unable to re-order the questions by sliding them. No option found for the same.
    b) time alloted for the quiz : 30 minutes however, on testing force submit, time shows 31.2 minutes.
    c) I added several media icons/images. They are not aligned one after another but are stacked one above the other. Does not give a friendly viewer experience and takes a lot of screen space.
    Check here: https://snipboard.io/yvASeW.jpg
    d) Certificate option disappeared after update.
    Hopefully these can be resolved.

Viewing 12 replies - 1 through 12 (of 12 total)
  • expresstechsupport

    (@expresstechsupport)

    5 years, 10 months ago

    Hi Anurag,

    Thanks for reaching out to us. Please expect a little delay as we need some time to check these issues on our end.

    I will get back to you as soon as possible.

    Regards,
    Kriti

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,
    Just to give an update:
    I have been able to resolve the point (a) by refreshing the page every time I create a new question. It is not a good solution, but all solutions are good.

    The points b, c and d are still unresolved.
    Please let me know if you have any updates.
    Looking forward to your revert.
    anurag

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,

    Thanks for the revert.

    as for the issues:
    point b): will be able to give you an exact update tomorrow when our team members test the quiz again.
    point c): I make a note and will enrol for a course in css coding. :-). I think till then we have to bear the stacked media.
    point d): Yes, the certificate option is now available. Will share an update on its behaviour too.

    Thanks for the support.
    Anurag

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,

    We tested the plugin’s functions and found:

    Timer:
    Does not tick-in automatically everytime.
    Is not visible on the top of the page.
    We have restricted for 30 minutes but when the timer does not tick in, it can go on forever. One quiz lasted for more than 1000 minutes. No force submit action took place automatically.

    Hope this is useful for you to check.
    Regards,
    Anurag

    expresstechsupport

    (@expresstechsupport)

    5 years, 10 months ago

    Hi Anurag,

    It is difficult to say why you are experiencing the issue. I request you to please share the quiz URL.

    Kind regards,
    Kriti

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,

    The URL is:
    https://frencholympiad.enbonline.in/

    If you want to check I can share a user profile, so that you may access the quiz.
    How do I share it? Here or through another manner?
    Regards,
    Anurag

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,
    I regret to insist but we can’t decide for QSM Pro if your support team does not revert with solutions to queries.

    I even raised a ticket on the link you shared. Did not get any reply.

    Issues after update 7.0 (and still remaining after todays update 7.0.1):
    1) Timer : does not show ON SCREEN at the start of the quiz. You will agree that as a user experience, it is very important to see the timer, especially if it is quiz.
    2) %CONTACT_ALL% : Not working…. Is it obligatory for a candidate to fill in “contact form” of qsm, every time he gives the quiz in order to have it in the results? At the moment, it has stopped taking our user profile details (using ultimate member registration form) after update 7.0.
    3) Images show up stacked one above other in the questions. You suggested a CSS solution. I’m on it.
    4) Question numbers: not visible in results.
    5) Certificate: Does not take our registration page info in Name and Business. Making a QSM Form before each quiz obligatory and hence less user friendly.

    I know, I may seem bugging, I regret it, but we intend to use your plugin professionally and can’t take risk releasing the quiz without having found solutions to the problems we are facing.

    Regards,
    Anurag

    [ Please do not bump. ]

    • This reply was modified 5 years, 10 months ago by Jan Dembowski.
    expresstechsupport

    (@expresstechsupport)

    5 years, 10 months ago

    Hi @joieeninde12,

    I visited the URL shared by you above but I didn’t see any quiz on that link. That’s why, I don’t see the issue on the link.

    Kind regards,
    Kriti

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,
    I regret that the link did not work for you.

    Please find the new credentials:
    website: https://frencholympiad.enbonline.in/

    [redacted]

    Of all the issues, Timer visibility is very important.

    I remain at your disposal for any further information from my end.

    Regards,
    Anurag

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 10 months ago

    @joieeninde12

    Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines#the-bad-stuff

    We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.

    Thread Starter Anurag

    (@joieeninde12)

    5 years, 10 months ago

    Hello,

    @sterndata
    I take note. Thanks

    @expresstechsupport
    Any other way to share the details with you.
    I had already created the ticket on QSM.

    expresstechsupport

    (@expresstechsupport)

    5 years, 10 months ago

    Hi @joieeninde12 ,

    You can also share the issue at https://quizandsurveymaster.com/contact-support/.

    We will provide you with the immediate support. But before that, as we have recently launched version 7.0.1 of the plugin. I suggest you to please update the plugin and let me know if the issue gets resolved or not.

    Kind regards,
    Kriti

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