Update broke menu

  • Resolved stevoli

    (@stevoli)


    4 years, 5 months ago

    The latest update broke my site. The menu no longer shows up, just a white box at the top where the menu should be.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    Rolled back to Version 2.8.2.4 and the menu is working again. Disabling auto-update on this plugin until it gets figured out.

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    I have 20 websites that I’m using this plugin on, and it’s broken on every one of them… I’m having to restore everything from backup.

    pvwij

    (@pvwij)

    4 years, 5 months ago

    Same here, how can I roll back to the previous version?

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    I restored from backup, not sure if you can just reinstall the older version or not.

    You can download the previous version from https://downloads.wp.xz.cn/plugin/mobile-menu.2.8.2.4.zip

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    FYI, none of the “mobmenu” DIV layers are showing up on the front end when this update is installed.

    Plugin Author Rui Guerreiro

    (@takanakui)

    4 years, 5 months ago

    Hi @stevoli,

    Sorry for any issue caused, do you still have any of those sites with the latest 2.8.2.5 version so I can have a look? Can you provide a link?

    If you have any cache plugin the cache should be purged.

    @pvwij Can you also try to purge the cache and let me know your site URL so I can have a look?

    Thanks

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    I rolled back all of the sites, it wasn’t working on any of them. I’m running the update again on a site I don’t use very often, if you want to look at it.

    [redacted]

    There’s no caching enabled, I disabled every other plugin except for Mobile Menu, and it’s still not working.

    • This reply was modified 4 years, 5 months ago by stevoli.
    Plugin Author Rui Guerreiro

    (@takanakui)

    4 years, 5 months ago

    @stevoli thanks for the help. Need to ask something in private. Can you email me at [support at wpmobilemenu dot com] ?

    Thanks for the help, trying to understand what the issue is so I can get this fixed quickly.

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    Sure, just sent an email.

    RaDragon

    (@radragon)

    4 years, 5 months ago

    This is broken on several of my client sites, as well. I can PM you URLs of the sites I haven’t rolled-back yet lol.

    Thread Starter stevoli

    (@stevoli)

    4 years, 5 months ago

    For any future readers, the issue was a missing wp_body_open() tag in the theme that I am using. Adding it fixed the issue.

    dinksdirtcheapgaming

    (@dinksdirtcheapgaming)

    4 years, 5 months ago

    Since the latest update my menu is showing up but in the middle of my site not the header. If I view the mobile version on desktop it looks fine. Looking at it on multiple mobile devices, always shows up in the middle. I am going to roll back and see if it fixes it.
    https://drive.google.com/file/d/1KvtrsY5dbUpg6EbuzMok8IbI14KTukXv/view?usp=sharing

    Above is a screenshot of the problem in case I get it repaired before viewing my site. My site is dinksdirtcheapgaming.com.

    Plugin Author Rui Guerreiro

    (@takanakui)

    4 years, 5 months ago

    Hi @dinksdirtcheapgaming,

    I’m not seeing WP Mobile Menu active on your site.
    Can you activate so I can have a look?

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)

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