Hi @etaf , Thank you so much for reaching out, and I’m really sorry to hear about the issue you ran into after updating CatalogX. I completely understand how frustrating this must be, and we truly apologize for any inconvenience it has caused.
The main goal of CatalogX is to disable the buying option on your site and set up an enquiry flow for product requests, which is meant to enhance the way your store operates. However, the last thing we want is for users to face issues after an update. If you could share the error code from the WooCommerce status tab, that would help us pinpoint the issue and resolve it as quickly as possible, not just for you but for others too.
On a side note, we’ve recently upgraded our old plugin, Catalog Enquiry, to the new and improved CatalogX. It now offers features like enquiry and quotation flows, wholesale management, and role-based pricing—all designed to make running your store smoother and open up new business opportunities. These new tools are built to help you boost customer interactions and grow your e-commerce business.
If you decide to continue with CatalogX, we’d be happy to assist and help you make the most of these new features. You can also reach out to us on our support forum. Please share the error code from the WooCommerce status tab there, and we’ll start working on a solution right away.
Thanks again for your cooperation, and I look forward to hearing from you soon.
Thread Starter
etaf
(@etaf)
thanks for speedy response
@08:51 today – GMT time I
Updated plugin “CatalogX – Product Catalog Mode For WooCommerce” to 6.0.1 from 6.0.0
I thought it maybe useful for you to know in case other people have same issues – NOT sure on error code – someone tried to buy this morning and sent a note they were unable to purchase
i checked the site and there was NO add to basket button on a few randomly checked products
the only thing i had done on website – since a purchase last night , was do the update and I didnt (as i would normally) check the site again
as i say i may have installed a while back , not sure now why or what functionality i was after , but i do keep updated and have done a few times
the oldest info i have on that , when i started to keep history – was 19/06/24 Updated plugin “CatalogX – Product Catalog Mode For WooCommerce” to 5.0.8 from 5.0.7 and I would have kept updated
The setting page would not display and the add to basket missing
thanks
@etaf , Thank you for the clarification. Enabling CatalogX will, in fact, remove the ‘Add to Cart’ option.
