Hi,
Thank you for writing! I am so sorry for the stress and frustration this crash has caused.
When WordPress throws that “critical error” screen, it automatically sends an automated email to your site’s admin email address containing the technical details.
Could you please check your inbox (and spam folder) for that email and reply to us with the exact error details listed there?
We are looking for the lines that mention a “Fatal Error”—it usually points to a specific file path and line number (e.g., Fatal error: Uncaught Error... in /wp-content/plugins/... on line X).
If you didn’t receive the email, here is how to find the error:
- Check your server logs: Log into your hosting account or access your site via FTP, and look for a file named
error_log or debug.log inside your root directory or /wp-content/ folder. Paste the most recent lines here.
- Enable WP Debug: If no logs exist, open your
wp-config.php file, change define('WP_DEBUG', false); to true, and add define('WP_DEBUG_LOG', true); right below it. Trigger the error once more, and it will write the exact conflict to a debug.log file in your /wp-content/ folder.
Once we have that exact fatal error text, we can trace exactly why PPOM is conflicting with your environment and get this resolved for you.
Kind regards!
Error Details
=============
An error of type E_ERROR was caused in line 1400 of the file /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce-product-addon/src/Pricing/Engine.php. Error message: Uncaught Error: Class "PPOM\Pricing\WC_Tax" not found in /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce-product-addon/src/Pricing/Engine.php:1400
Stack trace:
#0 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce-product-addon/inc/prices.php(64): PPOM\Pricing\Engine::price_cart_fee(Object(WC_Cart))
#1 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(341): ppom_price_cart_fee(Object(WC_Cart))
#2 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)
#3 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#4 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart.php(2206): do_action('woocommerce_car...', Object(WC_Cart))
#5 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(276): WC_Cart->calculate_fees()
#6 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(839): WC_Cart_Totals->get_fees_from_cart()
#7 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(149): WC_Cart_Totals->calculate_fee_totals()
#8 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(138): WC_Cart_Totals->calculate()
#9 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1543): WC_Cart_Totals->__construct(Object(WC_Cart))
#10 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce-product-addon/src/WooCommerce/Cart/CartHandler.php(530): WC_Cart->calculate_totals()
#11 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce-product-addon/inc/woocommerce/cart.php(32): PPOM\WooCommerce\Cart\CartHandler::calculate_totals_from_session(Object(WC_Cart))
#12 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(341): ppom_calculate_totals_from_session(Object(WC_Cart))
#13 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)
#14 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#15 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(287): do_action('woocommerce_car...', Object(WC_Cart))
#16 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(341): WC_Cart_Session->get_cart_from_session('')
#17 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)
#18 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#19 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-settings.php(793): do_action('wp_loaded')
#20 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-config.php(93): require_once('/customers/a/e/...')
#21 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-load.php(50): require_once('/customers/a/e/...')
#22 /customers/a/e/2/CLIENTS-URL/httpd.www/wp-admin/admin-ajax.php(22): require_once('/customers/a/e/...')
#23 {main}
thrown
Hi @bluesapphiremedia,
Thank you for sharing the error.
We’ve identified the problem and have already escalated it to our development team. They are currently working on a fix, which is expected to be included in the next plugin update.
In the meantime, as a temporary workaround, you can roll back the plugin to the previous version, where this issue is not present.
We apologize for the inconvenience and appreciate your patience while we work on resolving this.
