Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Hey there!
There should be a bit more information beyond “update failed” – can you please try it again and let us know what the rest of the text is?
A screenshot would be very helpful here, as it’ll tell us exactly what you’re looking at.
I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response.
Here is the message I receive: Installation failed: Inactivity Timeout Inactivity Timeout Description: Too much time has passed without sending any data for document.
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Thanks for that error message!
It sounds like something on your site is blocking information from coming through, which stops the update.
You can rule out pulgins by disabling all plugins except for WooCommerce, and then trying the update. If that works, go ahead and re-enable the plugins – you’ll want to keep that in mind for future updates.
If that doesn’t help, I recommend reaching out to your host – they’ll have the best idea of what’s going wrong in your specific situation.
So I deactivated all plugins and attempted woocommerce and it didn’t work. I’m number #28 in line on go daddy to ask them about this but I did come across another forum that might explain my issue. See, I deactivated Woocommerce a month or 2 ago. The forum message is copied/pasted from another person having the same issue but with another plugin.Could this be the issue:
The problem was that the plugin couldn’t be deactivated then activated again. This was because the table creation failed if the underlying tables already existed (because the plugin was previously present then deactivated).
I appreciate the updated files you provided which bypass the table creation on activation. The activation now works, and the plugin is also working well again.
Thanks,
Mike
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Hey there,
That’s an interesting one – it must only show up when WooCommerce has been disabled for a longer amount of time. Thank you for sharing the solution here!
