@grumpypjs08 Thanks for reporting, hopefully we can assist. There are some troubleshooting steps on the plugins website which you may have already tried. If already attempted please share your URL and Site Health information.
If you prefer to share privately you can use this form.
@grumpypjs08 This topic will be marked as resolved because we didn’t receive a response. You can open a new support topic if you continue to encounter issues. Thank you.
I did send a response on the form
@grumpypjs08 Is it possible for you to send us a screenshot of your dashboard and any browser console errorsyou might see? You can use software like Jumpeshare to make a screenshot and share the link. Thanks again!
### wp-core ###
version: 5.4.2
site_language: en_US
user_language: en_US
timezone: America/Chicago
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: false
user_registration: 1
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs
wordpress_size: 40.88 MB (42867277 bytes)
uploads_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/uploads
uploads_size: timeout while calculating size
themes_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/themes
themes_size: 720.38 KB (737671 bytes)
plugins_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/plugins
plugins_size: timeout while calculating size
database_size: 1.37 MB (1436756 bytes)
total_size: not available
### wp-active-theme ###
name: Galaxis (galaxis)
version: 1.0.12 (latest version: 1.0.13)
author: ScriptsTown
author_website: https://scriptstown.com/
parent_theme: none
theme_features: menus, html5, automatic-feed-links, title-tag, post-thumbnails, custom-logo, custom-background, customize-selective-refresh-widgets, align-wide, responsive-embeds, widgets
theme_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/themes/galaxis
### wp-plugins-active (4) ###
Elementor: version: 2.9.11, author: Elementor.com (latest version: 2.9.12)
Gist All-In-One Marketing - Live Chat, Popups, Email: version: 2.5, author: Gist
PageLayer: version: 1.1.4, author: Pagelayer Team
Profile Builder: version: 3.1.8, author: Cozmoslabs (latest version: 3.1.9)
### wp-plugins-inactive (1) ###
Loginizer: version: 1.4.4, author: Raj Kothari
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown
### wp-server ###
server_architecture: Linux 2.6.32-896.16.1.lve1.4.54.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.6 64bit
php_sapi: apache2handler
max_input_variables: 8000
time_limit: 20
memory_limit: 158M
max_input_time: 30
upload_max_size: 10M
php_post_max_size: 20M
curl_version: 7.61.1 NSS/3.36
suhosin: false
imagick_availability: false
htaccess_extra_rules: false
### wp-database ###
extension: mysqli
server_version: 5.6.47-87.0
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content
WP_PLUGIN_DIR: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 158M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
@grumpypjs08 Thank you for the Site Health information.
Can you provide any screenshots of your dashboard and any browser console errors?
There aren’t any the only thing that’s wrong is whenever I try and download the plugin it just says update failed there are not any counsel, WordPress, or server errors
@grumpypjs08 I noticed your Site Health information lists “plugins_size: timeout while calculating size” which may indicate possible server related issues.
1.) Did Site Kit ever work for you previously?
2.) Are you able to install other plugins successfully?
3.) From your hosting file manager or FTP do you see a “google-site-kit” folder when you access wp-content/plugins?
No Yes Sometimes it showed that folder other times it does not by that I mean sometimes I try and it is there sometimes when I download it and it is not
@grumpypjs08 Could you please check with your host about this behavior? Thank you.
@grumpypjs08 As we didn’t receive a response I will close this topic. Feel free to open a new support topic if you continue to encounter issues.
