Update failed

Resolved ph10wens
(@ph10wens)

1 year, 12 months ago

I’m trying to update to the latest version of this plugin but keep getting the following error. Any help would be appreciated.

Update failed: Download failed. A valid URL was not provided.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Rajesh K. (woo-hc)
(@rajeshml)

1 year, 12 months ago
Hello @ph10wens,

Thanks for reaching out to WooCommerce support.

To understand your site properly can you please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks
Thread Starter ph10wens
(@ph10wens)

1 year, 12 months ago

` WordPress Environment WordPress address (URL): https://www.topstak.co.uk/wp Site address (URL): https://www.topstak.co.uk WC Version: 8.9.2 REST API Version: ✔ 8.9.2 Action Scheduler Version: ✔ 3.8.0 Log Directory Writable: ✔ WP Version: ❌ 6.5.3 – There is a newer version of WordPress available (6.5.4) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 2000 cURL Version: 7.29.0 NSS/3.90 SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.39-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ❌ wp_remote_get() failed. Contact your hosting provider. 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The core version is 8.6.0 v1/woocommerce/emails/plain/email-customer-details.php v1/woocommerce/emails/plain/email-downloads.php v1/woocommerce/emails/plain/email-order-details.php v1/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0 v1/woocommerce/global/breadcrumb.php v1/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0 v1/woocommerce/global/wrapper-end.php v1/woocommerce/global/wrapper-start.php v1/woocommerce/myaccount/dashboard.php v1/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 v1/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 v1/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 v1/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 8.5.0 v1/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1 v1/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 7.0.1 v1/woocommerce/single-product/add-to-cart/simple.php version 3.6.1 is out of date. The core version is 7.0.1 v1/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 v1/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.6.1 is out of date. The core version is 7.0.1 v1/woocommerce/single-product/add-to-cart/variation.php v1/woocommerce/single-product/meta.php v1/woocommerce/single-product/price.php v1/woocommerce/single-product/related.php version – is out of date. The core version is 3.9.0 v1/woocommerce/single-product/short-description.php v1/woocommerce/single-product/tabs/tabs.php v1/woocommerce/single-product/title.php v1/woocommerce/single-product/up-sells.php version – is out of date. The core version is 3.0.0 Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update</code></pre> WooPayments Version: 7.7.0 Connected to WPCOM: Yes WPCOM Blog ID: 224396570 Account ID: acct_1NyBACCMzfGYqlqJ Payment Gateway: Disabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Enabled (checkout,product,cart) Fraud Protection Level: advanced Enabled Fraud Filters: AVS Verification,IP Address Mismatch,Purchase Price Threshold Multi-currency: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Enabled Back In Stock Database Version: 1.1.2 Loopback Test: ✔ Gift Cards Database Version: 1.4.1 Loopback Test: ❌ Loopback test failed. Task Queueing Test: ✔ Product Bundles Database Version: 6.11.1 Loopback Test: ✔ Template Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-06-13 13:08:50 +01:00 Options: ✔ Notes: 217 Onboarding: completed Action Scheduler Canceled: 4 Oldest: 2024-05-22 12:00:39 +0100 Newest: 2024-06-07 08:52:37 +0100 Complete: 44,908 Oldest: 2024-05-13 09:03:40 +0100 Newest: 2024-06-13 08:57:02 +0100 Failed: 69,523 Oldest: 2020-10-12 16:24:00 +0100 Newest: 2024-06-13 06:48:46 +0100 Pending: 33 Oldest: 2024-06-13 09:05:38 +0100 Newest: 2024-06-20 08:37:28 +0100 sagepay MCrypt: ✔ No OpenSSL: ✔ Yes OpenSSL Methods: ✔ Yes PHP Max_Input_Vars: ✔ 2000 SagePay Form Enabled?: ❌ Opayo Direct Enabled?: ✔ Opayo Direct using Protocol 4.00?: ✔ Opayo Server Enabled?: ❌ Opayo Pi Enabled?: ❌ Simple XML Available?: ✔ Opayo Reporting (Test): ❌ Opayo Reporting (Live): ❌ Status report information Generated at: 2024-06-13 09:01:20 +01:00 `

Thread Starter ph10wens
(@ph10wens)

1 year, 12 months ago

2024-06-12T05:48:01+00:00Critical Allowed memory size of 536870912 bytes exhausted (tried to allocate 327680 bytes) Additional context2024-06-12T09:24:23+00:00Critical Allowed memory size of 536870912 bytes exhausted (tried to allocate 277855560 bytes) Additional context2024-06-12T09:37:32+00:00Critical Allowed memory size of 536870912 bytes exhausted (tried to allocate 277855560 bytes) Additional context2024-06-12T22:48:11+00:00Critical Allowed memory size of 536870912 bytes exhausted (tried to allocate 327680 bytes) Additional context

carolm29 (woo-hc)
(@carolm29)

1 year, 12 months ago

Hey, @ph10wens! Thank you for the information.

I see your database is outdated. This can cause a lot of issues on the website.

Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.

Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

Also please update your WordPress version.

The errors you shared show that there is an issue with the memory limit. Can you please increase it? You can find more about this in this guide.

After that, please try updating Woo again and check if the issue persits.

Looking forward to your reply.

Have a wonderful day!

Plugin Support Rajesh K. (woo-hc)
(@rajeshml)

1 year, 11 months ago

Hello @ph10wens,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Thanks!

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