Update message does not show confirmation

  • Gary

    (@garweld)


    5 years, 11 months ago

    I’ve been working for a company for a number of years and have ignored this problem until now. We have multiple sites and on most of them, when I update the core version of WordPress (via the Update button in the dashboard) the “Initializing/Unpacking installation” message pops up and hangs.

    The install seems to work just fine and our sites never break or get stuck in maintenance mode, but two of the websites work just fine. You update, it initializes, it reloads and then shows the page with all the update info and new features.

    I’d like to try to figure out what is causing the other sites not to cycle from the unpacking message to the confirmation/update page.

    The sites were designed before I started with the company and from my understanding, they are all essentially a copy of the “main site” with different images/colors/content but the theme and WordPress files are supposed to be identical.

    Anybody else experiencing this or know what the problem might be?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    5 years, 11 months ago

    Auto Updates can fail for a large number of reasons and it is often hard to diagnose the failure due to specific configurations present on each server running the update. For example, permissions may be incorrectly set, the unpacking of the new version might not have been properly verified due to high system loads with your host if many users are updating at the same time or they have a very loaded service, An IO hang, files are being validity checked and they fail due to a corrupted bit. There are many more reasons that things could have failed. Honestly there’s no good way to track down why a partial update occurred, we can only recommend what to do if one does occur.

    Try MANUALLY updating. Download WordPress again and unzip it, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (NOTE: do not delete the wp-content directory or your wp-config.php file). Please read the Manual Update directions first.

    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See https://ww.wp.xz.cn/support/article/wordpress-backups/

    Thread Starter Gary

    (@garweld)

    5 years, 11 months ago

    Thanks for that prompt reply!

    I don’t believe the update is failing. I could be wrong, but every time we have an available update, we’ll update the core version and the unzip message comes up and we give it about 10 seconds or so and then we refresh the website and dashboard, and it says it’s updated and on the new version, so I am under the assumption the update isn’t failing, it just isn’t transitioning from the unzipping message to the update screen like the other 2 websites are.

    However, I could and will give the manual update a shot and see if that rectifies the problem. I just wanted to point out that the update isn’t failing, the update message just isn’t displaying the confirmation page and I don’t understand why.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Update message does not show confirmation’ is closed to new replies.