Update payment method isssue

  • Resolved Gabriele Iacovone

    (@gabriele1986)


    1 year, 1 month ago

    Hello,
    i’m facing an issue when a user needs to update/edit their payment informations.

    I’m using Paid Member Subscriptions with Stripe to manage subscriptions plans only and Profile builder to the edit profile form, the registration form and login form.

    The problem i’m facing appear when try to update the payment informations. The Stripe form (where we put credit card datas) do not appear at all and clicking the update button don’t make any action, i’m blocked on the page, unles i click another button.

    So in short i’m not able to update/change credit card informations.

    Stripe sendbox mode is active.

    I see 2 hidden inputs on the form with the same ID (maybe can help, not sure).

    Here the screenshot of the page: https://snipboard.io/OaACWe.jpg
    Here the screenshot of the inputs: https://snipboard.io/wBnIbJ.jpg

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Gabriele Iacovone

    (@gabriele1986)

    1 year, 1 month ago

    UPDATE

    I’ve partially solved the problem updating both plugins to the latest version but now in the payments informations page there is a php error (see screen)
    Screen: https://snipboard.io/cVmdCH.jpg

    Thanks.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 1 month ago

    Thank you for reporting this!

    I’ve created a task and forwarded it to our development team so that it can be fixed in our next updates to Paid Member Subscriptions.

    Note: In the meantime, you should not worry about that warning; it is affecting the functionality of your site. If you want, in order to hide it, you can put WP_DEBUG on false in wp-config.

Viewing 2 replies - 1 through 2 (of 2 total)

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