update problem

  • Resolved polvong

    (@polvong)


    4 years, 8 months ago

    Hi. I have a problem with update Neve Pro plugin. After updating the theme and neve-pro-plugin, I got an error while loading the site.
    Warning: require(…/www/wp-content/plugins/neve-pro-addon_old/includes/modules/woocommerce_booster/comparison_table/fields.php): failed to open stream: No such file or directory in /home/privatst/sazha-off.kiev.ua/www/wp-content/themes/neve/autoloader.php on line 148

    Fatal error: require(): Failed opening required ‘/home/privatst/sazha-off.kiev.ua/www/wp-content/plugins/neve-pro-addon_old/includes/modules/woocommerce_booster/comparison_table/fields.php’ (include_path=’.:/usr/local/pear/php74′) in /home/privatst/sazha-off.kiev.ua/www/wp-content/themes/neve/autoloader.php on line 148

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter polvong

    (@polvong)

    4 years, 8 months ago

    I have disabled the plugin for now by simply renaming it in the root folder.
    I tried to download and install a fresh version of the plugin, but this also did not work. In my wordpress admin panel, I am getting the following error.

    Extracting files …
    Failed to copy file.
    neve-pro-addon/includes/modules/header_footer_grid/components/nav.php

    Thread Starter polvong

    (@polvong)

    4 years, 8 months ago

    “I tried to download and install a fresh version of the plugin” – there was a problem on the side of the hosting provider.

    Thread Starter polvong

    (@polvong)

    4 years, 8 months ago

    The issue was resolved by installing a fresh version of the plugin from themeisle.com. The update failed.

    luciamarinescu

    (@luciamarinescu)

    4 years, 8 months ago

    Hi @polvong!

    Thanks for choosing Neve!

    We’re sorry to hear you encountered issues while trying to update, but we are glad they were solved in the meantime! As you use the Pro version of Neve, please contact us by opening a ticket directly on our site for any other questions you may have in the future. This way we will be able to help you quicker and more efficiently.

    Thank you and have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

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