update profile error

  • Resolved sgblogadmin

    (@sgblogadmin)


    7 years, 10 months ago

    I don’t think the error is linked to the page .. not sure though.. certainly also get it on http://being.secretgarden.co.uk/facebook-being/ and on the main site https://secretgarden.co.uk/

    error is this, when I enter an existing email, but the error is not always, sometimes it works…

    ✕ Error sending update profile email. Error(s):
    The requested resource could not be found.. Please contact the site administrator.

    we are about to do a campaign that will mean lots of people saying ‘yes’ when already subscribed – please help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sgblogadmin

    (@sgblogadmin)

    7 years, 10 months ago

    Note – I think this happens only when someone is in the list but unsubscribed, and therefore potentially needs to be sent the mailchimp special signup form… would that explain this error?.. many thanks, Tim

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    7 years, 10 months ago

    Hi Tim,

    I’m investigating this now… I think the unsubscribed bit is definitely a key factor.

    The status of these subscribers in your MailChimp list is unsubscribed and the subscriber was the one who unsubscribed, right? (As opposed to the admin manually unsubscribing or deleting people.)

    Let me know.

    Thank you,
    Kevin.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    7 years, 10 months ago

    Hi Tim,

    I have a guess as to what the issue is. It sounds silly, but I think the issue might only happen when an email address has capital letters in it. Do you have a fake/test email that you’re using to test this process? If so, are you able to share that with me? Or are you able to test it with capital letters and lowercase letters and let me know if this makes a difference?

    Let me know.

    Thank you,
    Kevin.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    7 years, 10 months ago

    Tim,

    I’ve just tested this operation myself and can confirm that capital letters inside the email address are creating the same error that you described.

    Please let me know whether you think this is the same issue or if you’re dealing with a separate issue.

    Thank you,
    Kevin.

Viewing 4 replies - 1 through 4 (of 4 total)

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