“Update Profile” returns HTTP500 after update

  • Resolved dharmavish

    (@dharmavish)


    2 years, 6 months ago

    I have been using UM for a couple of years and there was no problem. After a recent update when a user goes to edit profile, makes changes and clicks “Update Profile”, it gives a HTTP 500 error. When we click “Cancel” it reloads the page as expected.

    I have tried
    1) disabling all plugins and keeping only this. 2)Rebooted the VM server. 3) Deleted all unnecessary forms in UM. 4) I tried to reinstall core pages using wp-admin/admin.php?page=um_options&um_adm_action=install_core_pages, but I get a “Security Check” error. (I was logged in as admin on wordpress)

    I am an intermediate WP user. Please help.

    Thank you.

    Word press is running 6.4.1. UM 2.7.0.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support andrewshu

    (@andrewshu)

    2 years, 6 months ago

    Hello @dharmavish

    Could you enable debug log and check errors – https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/#wp_debug_log?

    Regards.

    Thread Starter dharmavish

    (@dharmavish)

    2 years, 6 months ago

    This is the error in the log. I am not knowledgeable enough to understand this.

    [14-Nov-2023 14:07:40 UTC] Cron reschedule event error for hook: action_scheduler_run_queue, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”every_minute”,”args”:[“WP Cron”],”interval”:60}

    Plugin Support andrewshu

    (@andrewshu)

    2 years, 6 months ago

    Hello @dharmavish

    Could you create a new test profile form and try to update it?

    Regards.

    Thread Starter dharmavish

    (@dharmavish)

    2 years, 6 months ago

    I created another form with just 2 fields to test. Here is the live preview.

    I added the short code on the profile page. But when I go to edit profile it goes to the another for with a different short code.

    So I trashed all the other forms and I kept only the new one. And now when I go to edit profile, there are no fields visible.

    Plugin Support andrewshu

    (@andrewshu)

    2 years, 6 months ago

    Hello @dharmavish

    Could you attach screenshots?

    1. Ultimate Member – Settings – General – Pages settings.
    2. User page settings
    3. Form settings

    Please erase or blur all data that is confidential on the screenshot.

    Regards.

    Thread Starter dharmavish

    (@dharmavish)

    2 years, 6 months ago

    Please have a look and let me know if there are anything wrong with the settings.

    Plugin Support andrewshu

    (@andrewshu)

    2 years, 6 months ago

    Hello @dharmavish

    Could you create a staging site (maybe on localhost) and check this issue there? Please don’t send any credentials here.

    Regards.

    Thread Starter dharmavish

    (@dharmavish)

    2 years, 6 months ago

    I was trying out a lot of permutations and combinations, and it started working out of the blue. I really have no idea how. I even tried to replicate the problem, but it seems to have disappeared. Thank you so much for your support. In case it happens again, I will repost the problem. Thanks again

Viewing 8 replies - 1 through 8 (of 8 total)

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