Update to new version

  • Resolved semafor

    (@semafor)


    2 years, 5 months ago

    Today I updated from version 5.4.2 to version 5.4.3. The photo galley don´t show anymore. How do I get the page working again?

Viewing 7 replies - 1 through 7 (of 7 total)
  • worfsworld

    (@worfsworld)

    2 years, 5 months ago

    Im the same here. Can’t get any of my pictures to show up now.

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 5 months ago

    Dear @semafor, @worfsworld,

    Thank you for the topic.

    I am sorry about the problem you are experiencing.

    Our Development Team checked and found an issue in this regard.
    Your Galleries have been unpublished. For now, you can publish the Galleries and they will be displayed for you.

    Also, we will update the plugin with the fixes applied to it as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 5 months ago

    Dear @semafor, @worfsworld,

    Thank you for your patience.

    I am glad to inform you that we already fixed the issue and updated the plugin accordingly.
    So, you can bulk publish the galleries, save the changes and the issue will be fixed for you.

    See the screenshot below:

    View post on imgur.com

    Please update the plugin to the latest version and check the case in that way.

    Thank you.

    paolarossi

    (@paolarossi)

    2 years, 5 months ago

    Hello, Yesterday my website had the latest version and still has the problem.

    Despite following the procedure sent, the galleries do not appear. It only worked when I reinstalled version 5.4.2.


    Thank you and I look forward to your guidance.

    (I’m Brazilian, so the translation of the message is not correct, sorry!)

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 5 months ago

    Dear @paolarossi,

    Thank you for your response.

    Please let us know whether you have tried to bulk publish the galleries and check the case in that way or not.

    Please provide us with the screenshot of the Galleries list page so that we can check the settings configuration.
    Also, please provide us with the link, where we can see the galleries and check the case.

    Thank you.

    P.S. Please feel free to open a new topic each time you have new questions/problems so that the information can be accessible to other users as well.

    paolarossi

    (@paolarossi)

    2 years, 4 months ago

    Dear Jasmine,

    Thank you for the return. I updated the plugin and published the galleries I wanted and everything worked fine.

    Yours sincerely
    Paola

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 4 months ago

    Dear @paolarossi,

    Thank you for your reply.

    Glad to hear that!
    If your query is resolved, please take a moment to rate and review the plugin or support.

    Many thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)

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