Update to plug-in causes interface problem

Resolved pollardd
(@pollardd)

2 years, 8 months ago

I have just updated the Updraft Plus Plug-in free version to version 1.23.10

It was working fine before the update, however now when I try to perform a backup the dialog that comes up is only one character wide and of course unreadable.

How can I solve this problem or roll back to the previous version of the plug-in.
I’m using my IPad with Google Chrome or Safari and the same thing happens on both browsers. I suspect it will probably work from my pc.
p.s. I’d attach a screen shot but can’t figure out how to do that. I can only see how to insert a url to a pic

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Contributor bcrodua
(@bcrodua)

2 years, 8 months ago

Hi,

Yes, I would like to see what it says on the dialog box. Can you upload it to a cloud storage or use an online tools like – https://snipboard.io/

Thanks,
Bryle

Thread Starter pollardd
(@pollardd)

2 years, 8 months ago

Hi Bryce,

I just stuck the screen shot in my WordPress media files
https://glenreagh.x10.bz/wp/wp-content/uploads/2023/09/73C76960-C05B-45D0-8430-82F523B4B0A9.jpeg
That should work.
You can see a white vertical line. I think that is the backup start dialogue.

David
Thread Starter pollardd
(@pollardd)

2 years, 8 months ago
UPDATE:

It does exactly the same thing on my Windows 10 PC when I try and do a backup while connected using Google Chrome. So it isn’t some funny ipad/ios thing.

I also deactivated the plugin and removed it. Then added it again and it didn’t make any difference.
- This reply was modified 2 years, 8 months ago by pollardd.
OpenPress
(@openpressfr)

2 years, 8 months ago
the problem comes from the profile builder plugin.
Once deactivated it works
- This reply was modified 2 years, 8 months ago by OpenPress.
Thread Starter pollardd
(@pollardd)

2 years, 8 months ago

Wow that’s interesting. I am using the profile builder plug-in.

I’ll disable it while using UpDraft and hope the problem gets sorted soon where ever the problem lies.

I have done some backup and restores with that plug-in installed. I assume it was triggered by the latest Updraft update.

Thanks for responding
David

Thread Starter pollardd
(@pollardd)

2 years, 8 months ago

Marked as solved. Well worked around 🤠
Thread Starter pollardd
(@pollardd)

2 years, 8 months ago
I have opened a support ticket with ProfileBuilder but I’m only a free user there as well so don’t know it it will get any priority. I’m not sure if the problem lies with UpdraftPlus or with ProfileBuilder. I’ll post any details I get here as well.

Ps Set this post back to Unresolved
- This reply was modified 2 years, 8 months ago by pollardd.
Plugin Contributor bcrodua
(@bcrodua)

2 years, 8 months ago

Hi,

UpdraftPlus only runs if you are in the UpdraftPlus Backup page and should not cause conflict with the other plugins. You need to contact the developers of the builder plugin.

Thanks,
Bryle

Thread Starter pollardd
(@pollardd)

2 years, 8 months ago

The nice people at Profile Builder found the problem and here is their response

We’re aware of this issue and the fix for it will be added in one of our next update to Profile Builder. But until then you can manually fix it on your site, by doing the following:

Go to Dashboard -> Plugins -> Plugins File Editor -> now from the right side of the screen select the Profiles plugin and now from the “Plugin Files” section go to -> assets -> css -> style-back-end.css.

Now on line 1196, remove or comment out the following CSS style:

.ui-widget.ui-widget-content { max-width: 95%; }
Note: After you removed/commented this code, and go back to the UpdraftPlus settings, it is recommended to clear the browser cache (for example try CTRL+F5).