Developer listens to users

  • Schnazalope

    (@schnazalope)


    1 month ago

    There was a big issue with an update that removed any custom setups and caused havoc and work. The developer listened to feedback and fixed the problems quickly. Love to see it.

    • This topic was modified 2 weeks, 1 day ago by Schnazalope.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    1 month ago

    Hi @schnazalope,

    Thank you for the feedback, and we’re sorry for the frustration.

    We identified the root cause of your experience: users who were on the default template and hadn’t modified any template settings were affected by a migration bug in 7.0 that caused their settings not to carry over correctly. This has been fixed in version 7.1.1 that we released late last week.

    If you update to 7.1.1, you should no longer face this issue going forward.

    Regarding positioning the shipping address for a #10 envelope window, in 7.1.1 update we have also tried to make the layout how it was earlier by adding an option in the template settings to show the order data below the shipping and billing addresses so if you have not already done it I sincerely request you to try v7.1.1 once.

    If you still face this issue, I request you to share a screenshot of how it is appearing with v7.1.1 and also how it was appearing with v6.0, and we will do our best to help sort it out.

    Again, we apologize for the disruption and thank you for your patience.

    – Team Tyche Softwares

    Thread Starter Schnazalope

    (@schnazalope)

    2 weeks, 1 day ago

    Thank you for the fix. Much much better now.

Viewing 2 replies - 1 through 2 (of 2 total)

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