Update version – Custom message lost

  • jrostinmagnin

    (@jrostinmagnin)


    1 month, 1 week ago

    For each version update, the custom message is flashing with the list of last articles. When I open T4 Ticker settings the custom message is not set.

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  • Plugin Support Iftekhar Alam

    (@ikialam)

    1 month ago

    Hi @jrostinmagnin,

    Thank you for sharing this observation!

    If I understand correctly, the custom message text disappears from the backend settings after the plugin’s version update. Because the text gets cleared but the ticker is still set to display a “Custom Message,” it glitches on the frontend, flashing and showing the latest articles instead.

    This is quite unusual! We haven’t been able to replicate this data loss during updates on any of our testing environments. It is highly possible that a strong object caching tool or a conflict with another plugin is clearing that specific setting during the update process.

    Since the review section is not meant for troubleshooting, could you please open a quick topic right here in our ww.wp.xz.cn support forum?

    You can open the topic here.

    We haven’t released an update in over 2 months, but we definitely want to investigate why this settings wipe is happening on your end.

    Best regards,
    Iftekhar Alam

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