Updated plugin + Problem with permissions

  • Resolved dcr1

    (@dcr1)


    5 years, 7 months ago

    Good Morning.
    During yesterday I updated the plugin to version 4.1.4 and from that moment, when I try to access its configuration I receive the following message:

    View post on imgur.com

    Sorry, you don’t have permissions to access this page.

    View post on imgur.com

    The error occurs when we try to access the settings or review the log.
    The option to watch the show on the side of the backend also previously appeared and no longer appears. The user we connect with is the administrator.

    Thank you so much for your help, greetings.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support robertabela

    (@robert681)

    5 years, 7 months ago

    Hello @dcr1

    Thank you for using our plugin and sorry to read about your issue.

    To fix it, please delete the setting wsal_restrict-plugin-settings from the wp_options table. This is a setting used in version pre 4.1.3 and unfortunately in some cases the plugin is unable to delete it during the upgrade process.

    I trust this will solve your issue. Should you have any other questions, please do not hesitate to ask.

    Have a great day.

    ecollart

    (@ecollart)

    5 years, 3 months ago

    Hello,

    I have the very same problem but in French and I can’t find the setting you ‘ar pointing at in wp_options table…

    I have the problem since a moment but don’t know exactly since when and I can’t figure out what’s the problem.

    I use version 4.2.0.1 just upgraded.

    Thanks for your help

    Eric Collart
    https://ecollart.info

    Plugin Support robertabela

    (@robert681)

    5 years, 3 months ago

    Thank you for using our plugin @ecollart and sorry to hear about your issue.

    Can you please send us an export of the wp_options table over email at [email protected]?

    We’d like to look into what is the issue.

    Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)

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