Updates not working

  • 2ndLookGraphics

    (@2ndlookgraphics)


    10 years, 7 months ago

    Just today I went to one of the sites I manage, saw that there were 2 plugins and the theme to update.

    When I went to update as usual I received this message: “An error occurred while updating Divi: Unable to locate WordPress Content directory (wp-content).”

    Everything else is working fine so the wp-content must be OK. What could be causing this to happen?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 7 months ago

    Could you contact your theme’s vendors/ authors about this? It doesn’t seem to be a theme we support: https://ww.wp.xz.cn/themes/divi/

    Cornwell

    (@cornwell)

    10 years, 7 months ago

    I have had this problem, but not with Divi, but with Aksimet and the Email Encode Bundle. However I may have found a workaround.

    The problem only occurs when I use FTPS (SSL). If I switch to FTP the plugins update successfully.

    Does this work for anybody else? And does it point the way to a resolution? (I would rather use FTPS for obvious security reasons.)

    Thread Starter 2ndLookGraphics

    (@2ndlookgraphics)

    10 years, 7 months ago

    Andrew, Divi is a prominent theme of Elegant Themes and I believe WordPress supports Elegant Themes.

    Cornwell, My web host does operate with FTPS but it has since well before these sites were launched. The issue has only started to happen in the past couple of weeks. I have notified my hosting company and they are looking into the issue. I also noted that this is not happening with two of my Divi sites hosted on one of there servers, but is happening on all of the sites I have on the other server. That should help them to isolate the issue.

    I will post here when the source of the problem has been discovered.

Viewing 3 replies - 1 through 3 (of 3 total)

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