Hello, @wasantha00330
Press the “Synchronize with Cloud” option in the plugin settings.
WordPress Admin Page —> Settings —> Security by CleanTalk —> Synchronize with Cloud
Did it help?
no. it did not solve the problem
Please reactivate the plugin with “Complete deactivation”:
1. Enter the Security by Cleantalk plugin settings.
2. Check the option “Complete deactivation” and save changes.
3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
4. Then activate it.
Thank you.
it did not solve the problem .
Errors:
2021-05-18 13:30:39: Updating firewall: WRONG_SITE_RESPONSE ACTION: update_security_firewall__worker RESPONSE: "<html><head><script data-ezscrex='false' data-cfasync='false' data-pagespeed-no-defer>var __ez=__ez||{};__ez.stms=Date.now();__ez.evt={};__ez.script={};__ez.ck=__ez.ck||{};__ez.template={};__ez.template.isOrig=false;__ez.queue=(function(){var count=0,incr=0,items=[],timeDelayFired=false,hpItems=[],lpItems=[],allowLoad=true;var obj={func:function(name,funcName,parameters,isBlock,blockedBy,deleteWhe"
Please give us 1-2 days to investigate the issue.
Thank you.
is this safe to use for now
Yes, you can keep using the plugin.
@wasantha00330 hello!
Please, make sure that you have latest 2.67 version installed and try to sync once again.
Please, contact us on results.
yes im in Version 2.67 .but same problem
Further investigations require some of your personal data.
Please, open a ticket in our private support system:
https://cleantalk.org/my/support/open
Also when i try to activate Two-factor authentication (2FA) . it requests confirmation code by email. but did not receive email
Make note, Your website mail server sends the letters with codes, not the CleanTalk servers! Speed of letters depends on it.
Also, check the Website Administration Email Address.
You can find which email is it here:
WordPress Admin Page > Settings > General
Hello,
Thank you for the feedback!
Please, try use the development version. We have made a fix there.
You could reinstall the plugin by following this instruction:
1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.
Contact us if you have any questions.
Hello,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
