Updating Plugin erases previous data

  • Resolved peter49133079

    (@peter49133079)


    6 years ago

    I applied the latest update & my page view numbers all went back to zero. I rolled back to the previous version and all of the page view numbers reappeared. Does anybody know how I can update the plugin to avoid losing my viewing figures?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Dotstore

    (@dots)

    6 years ago

    Hello peter49133079,

    Thanks for reaching out to us.

    Can you please tell us that which version you have installed currently on your site?

    So, we can provide you the step for how to upgrade to the latest version.

    Thanks,

    Thread Starter peter49133079

    (@peter49133079)

    6 years ago

    I am on Version 5.3

    Plugin Author Dotstore

    (@dots)

    6 years ago

    Hello peter49133079,

    Thanks for providing the current plugin version.

    After that version, we have released our major release with the data migration script.

    So, once upgrade your current version to the latest version then, you will get one “Data migrate” button on top of plugin page.

    You need to click on that button to merge your old date with new layout.

    Let me know still if any.

    Thanks,

    Plugin Author Dotstore

    (@dots)

    5 years, 12 months ago

    Hello peter49133079,

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to open a new thread if any other questions come up and we’d be happy to help. 🙂

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)

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