Updating the plugin removes user data

  • Resolved zandercent

    (@zandercent)


    7 years, 9 months ago

    Hi

    I’ve updated the plugin, and I get a notice that the database needs to be updated. If I run the updater then it deletes all the data associated with existing donations – so I just see a list of order numbers with (donation missing) and £0 in the amount.

    I’m upgrading from 1.8.7.1 to the latest version.

    Plese can you advise?

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  • Maruti Mohanty

    (@marutim)

    7 years, 9 months ago

    Hi There,

    We have had a couple of users facing this issue. We have fixed the issue for all of them but for that, we would need some further details for investigation.

    I would suggest we take it further from here https://givewp.com/contact-us/

    In that form select “I am responding to your request to connect Give” from the drop-down “How may I help you today?”

    While submitting that form, please don’t forget to mention this ticket URL.

    Thanks

Viewing 1 replies (of 1 total)

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