UpdraftPlus Fails via S3 Backup

  • Resolved waxtimes

    (@waxtimes)


    11 years, 3 months ago

    UpdraftPlus has worked flawlessly since last April until sometimes around Feb. 28 when my last successful backup took place. I have found the following during some basic troubleshooting:

    – Selecting “Don’t send this backup to remote storage” will allow the backup to complete

    – Creating a new S3 user instead of the root user IAM and credentials did not solve the problem

    -Uninstalling and reinstalling the plugin did not solve the problem

    – The plugin functions until it reaches the point where it “reassembles” the packages on the S3 server, at which point in loops (try 1, 2, 3, 4, 5, 6 etc.) until it times out

    – No failure reports are generated or alert emails sent

    – My chunk/file size limit is set to 800mb, well below the 5tb max for S3 transfer

    – My S3 account is not outstanding any balance nor are there any alerts concerning malfunction

    I’ve used the expert settings to create a log file with debug info hoping someone might be able to help.

    Thanks,
    Matt

    https://ww.wp.xz.cn/plugins/updraftplus/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 3 months ago

    Hi Matt,

    Do you have any other plugins installed that have functionality for interfacing with Amazon AWS services? If so, try de-activating them, and seeing if that makes a difference.

    Failing that, you’ll need to find your PHP error log (ask the web hosting company if you’re not sure where to find it) – there’s likely to be something logged in there. It looks like UD crashes at a certain stage each time – which suggests there’s another plugin that’s interfering, but seeing the actual logged error will help get a definitive answer.

    David

    Thread Starter waxtimes

    (@waxtimes)

    11 years, 3 months ago

    David,

    Here is a link to the what I believe is the error log. The last entry is

    [10-Mar-2015 06:00:43 UTC] PHP Fatal error: Class ‘XMLWriter’ not found in /home/wfswovbv/public_html/wp-content/plugins/updraftplus/oc/guzzle/Guzzle/Service/Command/LocationVisitor/Request/XmlVisitor.php on line 198

    Thanks,
    Matt

    Thread Starter waxtimes

    (@waxtimes)

    11 years, 3 months ago

    David,

    Here are the raw access logs as well.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 3 months ago

    Hi,

    Thanks. You need to enable the “xmlwriter” module in your PHP install on your webserver. It may be uninstalled, or it may be installed but not active. It’s installed by default in a PHP install, so I guess that at some point someone de-activated it in your setup.

    Best wishes,
    David

    Thread Starter waxtimes

    (@waxtimes)

    11 years, 3 months ago

    David,

    Thanks, this worked perfectly.

    Best,
    Matt

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 3 months ago

    You’re welcome!

    If you find UpdraftPlus useful, then please give us a positive review, here: https://ww.wp.xz.cn/support/view/plugin-reviews/updraftplus?rate=5#postform

    (If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars bring our average down!).

    Best wishes,
    David

Viewing 6 replies - 1 through 6 (of 6 total)

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